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Private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia.
Updated
Kaleris is a private equity-backed software firm focused on supply chain optimization, headquartered in Atlanta, Georgia. We are a global leader in the supply chain execution market, focused on accelerating the transformation of digital supply chain for industrial and finished goods shippers and carriers by combining best-in-class solutions for challenges tied to yard management, shipment visibility, and asset management, across rail, truck, and multi-mode transportation.
Kaleris is seeking a top-notch Staff Customer Support Engineer (SCSE) to help support their Navis Terminal Operating System product lines. This is a critical position within the Kaleris regional support team. This individual will carry a case management load but is also responsible for servicing and working through escalated customer cases that often represent unique or complex issues. The person in this role reports to the regional support management and works with the regional team to assist in filtering incoming cases with a focus on driving case closure at the first level of support where possible. This is a technical support role. So, the SCSE will work closely with customers, Kaleris Support and Kaleris Sustaining Engineering to resolve client issues effectively.
Kaleris engages with clients through web-based support tools, telephone/chat, and through on-site visits. The SCSE will engage with customers on a regular basis and will participate (with professional service colleagues) in software implementations and upgrades remotely and/or potentially on-site at times.
The SCSE will also assist with internal back-end systems processes, integrations, and maintenance. These responsibilities may include management and upkeep of customer data and test environments through VMware/VM Cloud environments.
Responsibilities
Requirements
Education:
Experience:
Communications and Professional Skills:
Benefits & Compensation
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time or the scope of the position may change necessary to business demands.
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*We do not accept unsolicited external resumes from outside, third-party sources*
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