Enterprise Solutions Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

What You Need to Know About the Role:

This is a technical presales role with our Enterprise Merchant Services team, operating in the Global Sales organization

You will provide technical discovery, product demos, solution design, and integration support for large enterprise merchants located in the United States and Canada.

This is a hybrid role, with three days per week in a local office expected.

Meet Our Team:

The Enterprise Merchant Services team supports our Enterprise Sales function by providing product expertise, presales consulting, technical support, project management, and onboarding assistance for our largest merchant clients.

Solutions Engineers are product experts that partner closely with Sales to lead technical discovery and design solutions that meet our customers’ unique business needs.

Job Description:

Your Way to Impact

• You will own the technical solution and project design phase of sales engagements. Your work ensures that solutions are technically feasible, products will meet the business needs of our customers, and projects are well-defined to ensure smooth implementation.

• You will partner closely with assigned Account Executives, engaging with new and existing merchant clients to ensure these engagements maximize value for PayPal and our customers.

Your Day-to-Day

In your day-to-day role, you will:

• Provide technical analysis, technical solution design, software engineering support, and product expertise to businesses implementing PayPal payment processing solutions.

• Lead technical discovery conversations, conduct detailed business process analysis, and document customer business models and requirements.

• Create technical solution design documents used to guide businesses in the implementation of PayPal payment processing solutions, ensuring customers implement our solutions with a high degree of quality and with optimal integration strategies and techniques.

• Build proof of concept demos, perform troubleshooting, and identify technical issues with code, software, hardware, devices, and endpoints.

• Ensure projects are successful by partnering closely with other stakeholders as projects transition from design to implementation and launch.

• Provide feedback to PayPal Product Managers, PayPal Software Engineering, and other internal groups on implementation challenges and feature requests.

• Occasionally travel for on-site customer visits (approximately 10% may be expected).

What Do You Need to Bring

• Minimum 5 years of experience as a presales consultant, solutions engineer, technical account manager, systems architect, or similar position.

• At least 3 years of experience working directly with large enterprise clients is preferred.

• Industry experience with payments, merchant services, e-commerce, and/or retail.

• Working knowledge of API and web technologies (REST, GraphQL, JavaScript).

• Strong relationship-building skills with internal and external partners and a passion for collaborating on complex projects in a team environment.

• Excellent written and oral communication skills in English. Comfortable presenting to C-level executive audiences.

• BS/BA or foreign equivalent in Business Information Systems, Computer Science, Engineering, or similar is preferred.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The Canada national annual pay range for this role is

$97900 to $154000

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.