Infrastructure and Cloud Engineer

POSITION OVERVIEW

The Infrastructure & Cloud Engineer is responsible for the uptime of all Hyva data centers and/or Hyva subsidiaries. This role includes pro- and reactive monitoring and control activities on all Hyva Global IT systems.

MAIN TASKS AND RESPONSIBILITIES

• Maintains (server) inventory.
• Responsible for Microsoft 365 technical application management.
• Responsible for technical management of Microsoft Azure related resources.
• Performs monitoring and controls Hyva critical systems and Hyva domains.
• Identifies problems, and participates in the resolution.
• Interacts on issues with global data centers, network services, telephone systems, software systems and more to restore availability of services and/or to identify problems.
• Identifies and proposes system modifications to reduce user problems on systems, databases and/or applications.
• Participates in the review of problem situations, process improvements and identification of opportunities.
• Acquires technical and product knowledge to resolve problems.
• Installs, configures, maintains, and troubleshoots a wide range of server hard- and software at Hyva.
• Performs server hard- and software upgrades to existing equipment when needed.
• Responds to third line incidents and problem tickets on-site or remote.
• Contacts IT vendors or accesses online technical support to obtain required support and/or updates.
• Provides network support including installing network applications, granting access to users, creating user groups, managing shared resources.
• Contacts hard- and software vendors to obtain specifications, pricing, warranty cases and other purchase related information needed to guide departments in their selection of hard- or software.
• May assist in negotiating licenses and coordinates volume purchase arrangements for standard Hyva software packages.