Senior Site Reliability Engineer

About Vonage

Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. We enable next generation communications that are more flexible, intelligent and personal, empowering our customers to do what is next and stay ahead.

At Vonage, our team members bring their passion to work, solve our customers’ problems, and operate as one global team supporting our vision of accelerating the world’s ability to connect.

Working at Vonage you are valued for your knowledge, skills, achievements, and diverse perspectives. With Accountability and Trust at our core, we offer our employees flexibility where they work and you will be rewarded through enriching learning and development opportunities to further grow in your career.

So ask yourself, why not Vonage?

Vonage Mission

We embody the notion of be what’s next now! We envision, develop and manage technology to connect the world. Our team brings excellence, passion, creativity and curiosity to the job. We look at the business environment and technologies in new and challenging ways, striving to develop and deliver integrated whole-system solutions to meet our customers’ ever-changing needs.

Why this role matters

On the Platform Engineering Team, you will be responsible for designing, implementing, and managing internal tool sets used by our Engineering teams in their daily routines. The goal of these efforts is to reduce toil and streamline the process of modernizing internal applications. The primary focus is on implementing and managing Cloud Native Kubernetes-based platform ecosystems to deliver the platform of choice hosting production API’s. You’ll be involved in every aspect of engineering from software development strategies, dev workflows, HA and scalability aligned with modern GitOps practices ensuring that the SLA/SLO and cost objectives of the services are maintained, and improved upon.

All this will be accomplished by working on a scrum team with a mixture of experienced developers and engineers. The team will listen to organizational challenges, outline proposals, and work to deliver the requirements. This requires an outgoing personality, a sense of ownership, and being able to work with others to create the best possible product.

IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...

What you'll do

In this position you’ll actively seek out ways to contribute and bring new ideas. You will have the opportunity to extensively utilize open source projects/software, often focusing on developing the 'glue' that integrates systems and enhancing their feature sets. Bringing a sense of vision and contributing to the requirements is expected and encouraged.

What you'll bring

• Bachelor’s Degree required, preferably in the STEM field.
• 5+ years of progressive experience in a combination of development, design in areas of cloud computing, strong coding skills in one or more languages (ex. Python, Shell Script, Go, Ruby).
• Automate Kubernetes infrastructure deployment and management using tools such as Terraform, Crossplane to develop self-service platform workflows
• ​​Strong Infrastructure as a Code (IaC) experience on public Cloud (AWS and/or GCP), integrating Terraform/Crossplane to extend IaC capabilities across multiple cloud providers.
• Fluency with Cloud API SDK’s (AWS/GCP) and identify opportunities to deliver self service capabilities for the most common infrastructure and application management tasks
• Experience with Unix/Linux OS internals (filesystems, system calls) and networking
• Experience in working on a large scale, highly available, cloud native, multi-tenant infrastructure platform on a public cloud, preferably in a consumer business
• Experience with any K8s managed service (EKS/GKE) with connected automation and orchestration tool development experience such as Argo, Helm, Terraform, Ansible and CNCF tooling ecosystem.
• Excellent communication skills and experienced in collaborating with distributed teams will be highly valued.

What's required for application

• Expertise in building platform tooling in Kubernetes, developing architecture patterns and templates for application runtimes, K8s cluster topology, traffic shaping, API, CI/CD, and observability stacks on AWS or GCP cloud.
• Familiarity with the CNCF tooling across the ecosystem
• Focus iteratively on a FinOps strategy to improve utilization and lower costs
• Exposure to any observability platforms using open-source tools like VictoriaMetrics, Thanos, Cortex, Prometheus, Datalog and Grafana
• Upstream contribution in open source project.

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.