Sales Engineer

Company Overview

At Sylogist, we are purpose-driven to “empower the good our customers do.”

We provide SaaS-based software solutions to the non-profit, government, and education sectors, and we take immense pride in the work of our customers and the products we build to support them. Our team is collaborative, enthusiastic and delivers on our promises. If you want to apply your skills to improve trusted technology that supports over 2000 customers around the world, then let’s talk!

Position Overview

We’re looking for a Sales Engineer to join our growing team at Sylogist!

The Mission CRM Sales Engineer is a product specialist responsible for marketing, selling, and delivering SylogistMission CRM. This role involves direct sales engineering, supporting internal team development, providing input on product development priorities, and assisting with customer proposal responses. Success in this role depends on building strong, trusted-advisor relationships with internal teams and partners to meet strategic sales objectives.

As a Sales Engineer, you will help match prospective clients' needs with product capabilities, becoming an expert in both Dynamics 365 and SylogistMission CRM. Your daily tasks will include responding to RFPs, preparing and delivering demos, collaborating with development teams, and designing solutions for client needs. You will work closely with potential customers and partners, leveraging your deep understanding of the nonprofit industry and common donor management challenges.

Responsibilities Include

• Being a product expert and evangelist for SylogistMission CRM.
• Maintaining demonstrable CRM environments for prospective clients, ensuring functionality is up-to-date and data sets are reflective of real-world needs.
• Building a library of frequently asked questions (FAQs) from prospects and partners to streamline responses to new inquiries.
• Partnering with the sales team to engage prospective clients and understand their technical requirements.
• Providing technical presentations, demonstrations, and customized solutions that address customer challenges.
• Collaborating with internal teams, including Sales, Product, and Engineering, to ensure successful customer engagements, construct winning proposals, and facilitate smooth handoffs to the implementation team.
• Defining and refining demonstration storyboards to best showcase product capabilities for various user groups.
• Leveraging expertise to drive business process improvements.
• Establishing and maintaining trusted-advisor relationships with prospect stakeholders by setting and managing expectations accurately and honestly.
• Responding to technical inquiries, RFPs, and RFIs with accurate and detailed information.
• Staying current on industry and technology trends to enhance customer discussions and technical demonstrations.
• Participating in regular development team standups to stay informed about upcoming product functionality.

What We Look for in You

Must-Haves

• A bachelor’s degree and a minimum of 5 years of experience in software sales or implementation, specifically within the nonprofit sector.
• Proven experience with CRM systems, including Dynamics 365 and the Microsoft Power Platform.
• Previous sales experience, with success in working with nonprofit organizations and donor management solutions.
• Strong presentation skills, with the ability to simplify complex technical topics for diverse audiences.
• Attention to detail and ability to manage multiple competing objectives in a fast-paced environment.
• Enthusiastic demeanor and excellent communication skills for working with partners and prospects.
• Ability to travel up to 25% for client meetings, team collaboration, or conferences.

Nice-to-Haves

• Microsoft certifications related to CRM or similar technologies.
• Experience managing external partner relationships in a technical sales environment.
• Familiarity with cloud-based solutions and APIs.
• Exposure to agile development processes and technical documentation.

Why Join Sylogist?

We're an inclusive company that values the personal and professional growth of its employees! At Sylogist, you'll experience:

• A company where you can really make a meaningful impact
• A healthy work-life balance
• Benefits that cover health, wealth, and wellness
• An environment where most of our employees are remote

Sylogist is headquartered in Calgary, Alberta, Canada with regional offices in Barrie, Ontario, Canada, Atlanta, Georgia, Littleton, Colorado, and Shawnee, Oklahoma in the United States of America and Oxford, Oxfordshire in the United Kingdom.

Sylogist does not offer sponsorships. All candidates must provide proper employment documentation showing immediate eligibility to work in the country in which the role is based.

If you’re as excited about making a difference as we are, we would love to hear from you!

Sylogist is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Sylogist will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.