Manager, Solution Consulting

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Job Category

Customer Success

Job Details

**About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Manager, Solution Consulting your primary area of work will be around driving the design and delivery of innovative Salesforce solutions that meet our clients' business needs.. This role requires a strategic thinker with strong leadership skills, in-depth Salesforce expertise, and the ability to manage multiple projects simultaneously. As Manager, Solution Consulting you will work closely with cross-functional teams to ensure the successful implementation of Salesforce projects, from initial scoping to final delivery.

This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.

Key Responsibilities

• Drive programs of strategic importance from the Program Management Office (PMO)
• Lead and mentor a team of Solution & Technical Consultants, fostering a collaborative and high-performance culture.
• Manage team performance, provide regular feedback, and support professional development initiatives.
• Oversee resource allocation, ensuring optimal team utilization across multiple projects.
• Collaborate with key stakeholders to understand their business requirements and translate them into effective Salesforce solutions.
• Lead the design, configuration, and customization of Salesforce applications, ensuring alignment with best practices and industry standards.
• Oversee the end-to-end delivery of Salesforce projects, ensuring timely completion, within scope and budget.
• Oversee DevOps implementation, deployment, and integration of solutions, and responsibility for the successful delivery of projects.

Requirements

• 9+ years of experience in Salesforce consulting, with a minimum of 5 years in a leadership or management role.
• Deep understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, Marketing Cloud etc..
• Ability to collaborate with a customer's executives and demonstrate strategic understanding of business needs
• Excellent leadership and team management skills, with the ability to inspire and guide a high-performing team.
• Strong communication, presentation, and interpersonal skills, with the ability to engage effectively with clients and stakeholders at all levels.
• Strategic thinking and problem-solving abilities, with a focus on delivering client value.

Desired Certifications

• Salesforce Sales/Service/Experience Cloud Consultant
• Salesforce Developer
• Certified Scrum Master / Certified Product Owner

Accommodations

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