Strategic Insights Manager

• Are you passionate about data, analytics and insights?
• Pride yourself in helping to deliver highly successful change performance for the Hotels & Holidays space in Qantas Loyalty
• Permanent full-time role based at Mascot Campus

At Qantas Loyalty we embrace data. With the internal data & analytics capability, we constantly look to deploy tools and technology to harness; process and to create insights of our experiences and predict effectiveness of strategies.

Through the creation and usage of complex data analytics and modelling, the Strategic Insights Manager is responsible for the development of high impact customer insights related to customer behaviours across and within the various loyalty partners and businesses. Based on these insights and in collaboration with Qantas Loyalty stakeholders, this role is responsible for the identification of opportunities to increase customer engagement and profitability via improvements to the Qantas frequent flyer program.

This role will work closely with senior Qantas Loyalty management and the Senior Manager of Strategic Insights to form recommendations on key strategic issues relating to the Qantas Wine businesses and other group-wide initiatives that impact Qantas Frequent Flyer members.

What you’ll bring to the role –

• Degree-level qualifications, with preference for degrees in applied statistics or a related analytical field
• Commitment, professionalism, respect and a ‘can-do’ attitude in any situation
• Previous experience in turning raw data into actionable, value-adding insights and recommendations, with a proven track record of success
• Proven analytical and problem-solving skills, with the ability to overlay commercial acumen to developed insights and recommendations
• Extensive experience in extracting and manipulating large volume data with SQL, with direct experience with the Teradata platform preferred
• High level of computer literacy, especially with Microsoft Excel and PowerPoint
• Prior experience in using Tableau desired
• Proven ability to communicate insights and recommendations to senior stakeholders in a clear and concise manner, both in verbal and written formats
• Strong capability of managing and prioritising a number of competing tasks for different stakeholders
• A background in airline, wine or other loyalty businesses is not necessary, but a strong interest in the industry and a desire to learn more would be highly desirable

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story – get in touch today.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Applications close: 30 September 2024