Business Analyst - Salesforce

At Zelis, the Business Analyst is responsible for enabling high quality business analytics solutions in an Agile context that deliver valued business outcomes and informed decisions for Zelis’ key stakeholders. The Business Analyst works with the the Out of Network Scrum teams to facilitate clear and open communication between Business Owners, Development, Quality Assurance, and the Product Owner. This role provides a major contribution to enhancing Zelis’ overall capacity to meet the information technology needs of an ever-changing healthcare market.

EDUCATION AND PROFESSIONAL EXPERIENCE:

• Participate in relevant Agile ceremonies: Daily Stand-Ups, Backlog Grooming, Sprint Planning, Sprint Review, Sprint Retrospective
• Collaborate with the Scrum team(s) to establish the technical vision and analyze tradeoffs between usability and performance needs
• Provide multi-disciplinary teams with user stories and coaching to define the business-driven acceptance criteria and test cases
• Consult with the business and product owners to prioritize and shape the product backlog, using Agile practices for prioritization around business value
• Perform analysis and identify gaps in functionality for system integrations.
• Assist in Quality Assurance (QA) and/or User Acceptance Testing (UAT) of new software or enhancements to existing software
• Collaborate with Solution Owners and/or Product Managers when defining product release content and timeline, applying product development principles, innovative thinking and a focus around the customer or user experience
• Create and maintain workflows, approval processes, and validation rules based on internal stakeholder requirements
• Create training materials and documentation for internal and/or external applications
• Proactively support the uplift of Agile practices and foster a culture of continual service improvement
• Convert Epics into Features with business rules and acceptance criteria
• Help write user stories for a multitude of teams

Skills, Knowledge and Experience:

• Bachelor’s Degree
• Healthcare industry experience is required
• SAFe POPM, Agilist, Teams, or Leading Safe certification preferred
• 4+ years of experience with Business Analysis and/or Business Process Engineering
• Strong troubleshooting, analytical, and business process development skills
• Knowledge of SDLC methodologies including experience working in an Agile environment
• Experience with workflow diagram and wireframe creation

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.