Senior Manager

See yourself at Twilio

Join the team as Twilio’s next Engineering Manager - Messaging Risk & Decision Platform

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead a team of analysts that use data to ensure that all of Twilio’s communications are trusted and legal/compliant. This involves wide variety of activities including performing multiple analyses to effectively measure the volume of fraud in our communication channels along with building machine learning models that help detect fraud in near real-time .A successful candidate will be a self-starter, embody a growth mindset, collaborate effectively, can mentor junior analysts and operate as a thought leader in the Trust & Safety team. This role interfaces with several key stakeholders and works on initiatives that are tracked at the executive level.

Responsibilities

Leadership and Strategy

• Be the go to person for any data related questions from business stakeholders & executive leadership
• Partner with the Product & Engineering teams to understand overall trust & safety strategy & develop a vision and roadmap for the analytics team to help drive data enabled decisions, simultaneously use data & storytelling to help shape the broader strategy for the organization
• Establish and proactively monitor key fraud metrics to measure the volume of fraud across different product channels(Email, Voice & SMS) and provide thought leadership in helping identify product interventions that would mitigate emerging risks

People Management

• Lead a team of data analysts, scientists, and annotation specialists to develop data-driven solutions that enhance trust and safety across the organization
• Mentor and develop the analytics team inline with individual aspirations & business requirements,, provide guidance on technical skills, and career growth
• Cultivate second line of leadership within the team who can independently manage initiatives with stakeholders

Analytics Delivery

• Oversee the development, implementation & maintenance of machine learning models that help detect fraud in real time
• Help build dashboards & develop metrics that provide a single source of truth to the entire trust & safety organization across multiple Twilio channels(SMS, Voice & Email)
• Build & maintain data pipelines to ingest data from multiple sources & vendors to enrich fraud measurement metrics
• Use data to proactively identify gaps in our onboarding process & engineering systems being exploited by bad actors & help influence product roadmap & drive initiatives that reduce these gaps
• Collaborate cross-functionally with stakeholders in trust and safety and other relevant orgs to understand their data and analytics needs, and deploy effective trust and safety measures

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years of experience in analytics or data science roles with 5+ years of people management experience
• Proven experience of working with stakeholders from various orgs(Product, Engineering & Operations) and navigating ambiguous problems at scale
• Excellent knowledge SQL and intermediate knowledge of data manipulation language such as R/Python
• Prior experience of building statistical models (e.g. classification/regression model, product experimentation, NLP use cases).
• Team player and comfortable interacting with people from multiple disciplines

Desired:

• Experience managing geographically distributed teams in a full remote environment
• Prior experience managing large teams of 10+ ICs, involving specialists in variety of roles - data analysts, data scientists & data engineers
• Prior experience in trust & safety domain, having performed investigative analyses of new threats and trends and usage of data to optimize rules and policies that defend against these threats

Location

This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi)

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.