Pre-Sales Engineer

As a MX Pre-Sales Engineer, the core purpose of your role revolves around catering to the operational requirements of our potential clients. Supporting our wide business customer base on mobile solutions and Samsung Knox, as well as both mobile and compute product groups, you will be integral to our team.

You will act as the main point of contact, addressing inquiries related to our diverse range of technical solutions and services. Your key responsibility will involve overseeing the administrative and technical aspects of these inquiries, ensuring that each customer, whether internal or external, departs with a profound sense of outstanding service. This necessitates a steadfast commitment to exceeding their expectations, even when dealing with intricate or challenging requests.

By embodying traits such as empathy, active listening, a comprehensive grasp of their requirements, and an unwavering dedication to creative problem-solving, you will consistently leave a favourable and lasting impression on every customer you interact with.

Job title:

MX Pre-Sales Engineer

Job Description:

What's in it for you?

We offer full training and support when you join us, and there will be opportunities to grow and develop within the business.

As part of this pioneering team, you will receive additional ongoing coaching and development levels. There will also be monthly incentives and bonuses for delivering the highest levels of customer satisfaction; additionally, we also offer…

• Company Car: Enjoy the convenience of a company car, providing ease and comfort for your professional and personal travels.
• Competitive Salary: A remuneration package designed to be both competitive and rewarding.
• Bi-Annual Performance Bonus: A generous bonus program to recognize and reward your hard work and achievements.
• Hybrid working model - 3 days in the office/field, 2 days from Home
• Generous Annual Leave: Enjoy a substantial annual leave allowance of 23 days.
• Comprehensive Pension Scheme: A pension plan to secure your financial future and support your retirement plans.
• Continuous Learning Opportunities: Engage in regular training events to enhance your skills and knowledge.
• Interactive Townhall Meetings: Participate in quarterly townhall meetings to stay informed and engaged with the organization's direction.
• Engaging All Hands Style Meetings: Join monthly all-hands style meetings to foster transparency and collaboration.
• Exclusive Discounts on Diverse Products and Services: Access a broad spectrum of discounts on various products and services.
• Support for Work-Life Balance: Benefit from childcare vouchers and a cycle2work scheme.
• Financial Assistance and Convenience: Enjoy interest-free season ticket loans and, where available, on-site parking.
• Ease of Commute: Utilize a free city centre shuttle bus, facilitating your commute.
• And More: Explore additional benefits designed to enhance your overall work experience.

What will you be doing?

• Support the implementation of new mobility and compute services for business clients.
• Collaborate with cross-functional teams to ensure the timely and efficient delivery of mobility and compute solutions.
• Regular travel to customer and partner sites nationwide, with frequent visits to Samsung HQ in Chertsey and Leeds office.
• Serve as a liaison between different departments, managing the mobility and compute services pipeline and forecasting workloads.
• Foster and manage client relationships, addressing their mobility and computing needs and ensuring exceptional service delivery.
• Work closely with mobility and compute service providers to provide seamless support for client requests and ensure satisfaction.
• Generate and deliver comprehensive reports on the status of mobility and compute projects to relevant stakeholders.
• Collaborate with Operations teams to monitor the availability of mobility and compute components and address any issues.
• Facilitate the onboarding of new clients in the mobility and compute sectors, ensuring a smooth integration into operational processes.
• Coordinate the delivery of relevant materials or information to clients to enhance their experience with mobility and compute solutions
• Attend office locations regularly for in-person collaboration and participation in training events related to mobility and compute services.

What are we looking for?

• Technical Proficiency: Demonstrate a solid understanding of MDM Solutions, Android Enterprise, and mobility solutions, using technologies relevant to the industry.
• Technical Proficiency in Compute Solutions: Demonstrate a solid understanding of compute products, including hardware and software.
• Windows Expertise: Exhibit expertise in deploying and managing Windows-based environments.
• Previous experience of managing, deploying or designing mobility/IT business solutions. Android Enterprise/Samsung Knox desirable.
• Industry certification in Knox, Android Enterprise or IT Solutions are desirable.
• Communication Skills: Effectively communicate technical concepts to both technical and non-technical audiences, including clients and internal teams.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their mobility needs and providing tailored solutions.
• Collaboration: Work seamlessly with cross-functional teams, including sales, operations, and technical teams, to ensure the successful delivery of mobility services.
• Problem-solving: Exhibit strong problem-solving skills to address technical challenges and provide innovative solutions to clients.
• Adaptability: Adapt to changing technology landscapes and evolving client requirements in the dynamic field of mobility solutions.
• Customer Focus: Prioritize customer satisfaction by understanding and meeting client expectations and needs in the realm of mobility services.
• Analytical Skills: Analyse data and information to make informed decisions regarding mobility solutions and improvements.
• Project Management: Handle multiple projects simultaneously, ensuring timely delivery and meeting project goals and deadlines.
• Continuous Learning: Stay updated on industry trends, emerging technologies, and best practices related to mobility solutions through continuous learning and professional development.

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed and if successful;
• You will be invited to attend a interview with the Hiring Manager

You’ll get the chance to follow your chosen career path anywhere in Capita.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location:

Leeds

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent