Technical Support Engineer

São Paulo Office - Hybrid: 4 days in the office, 1 day working from home

As a Technical Support Engineer, your job will focus on supporting all the different areas of the business with a team of specialists.

São Paulo office - Work Pattern: 4 days in the office, 1 day from home

You will:

• Want to be part of a close collaborative team.
• Troubleshoot and debug software and infrastructure issues raised by end-users of the software our engineering teams have built.
• Verify and document bugs for tracking and escalation.
• Incident management, including managing communication with stakeholders and coordinating with development teams.
• Be an expert in Ebury’s products.
• Work with the Software Engineering teams to establish support workflows and monitoring plans for new products and projects.
• Work with trusted vendors to solve service events.
• Collaborate with other software development engineers on process enhancements and code reviews.

Your Background

• Experience providing L2/L3 support in a tech-driven business.
• Excellent communication skills in English.
• Have proficient problem-solving skills and strong technical troubleshooting skills.
• Software development experience with Python and Django.
• Familiar with AWS Cloud and Linux administration.

Valuable extra skills:

• Experience with Agile Methodologies and Continuous Integration.
• Understand common frontend languages such as HTML, CSS, JavaScript, jQuery.
• Use tooling to manipulate data in PostgreSQL, MongoDB, ElasticSearch, Celery, Redis
• Use Kibana, Grafana, Prometheus, Nagios, Sentry to identify service events
• Knowledge of money flows in a fintech environment.
• Salesforce Administration
• Anything you think could be useful for us? Go for it!