IT Support Engineer

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

The Role

Deel IT is redefining the way organizations oversee their remote and hybrid workplaces. This is an opportunity to be a part of a pioneering tech startup that offers the best-of-breed SaaS solutions when it comes to the deployment/lifecycle management of Office and IT equipment to just about anywhere on the planet.

We are scaling up our IT offering to provide our customers with dedicated, round-the-clock support, every day of the year. From MDM to device pre-configuration, our premium customer experience is revolutionizing the MSP industry. If you're ready for a challenge, we are expanding our exceptionally talented team with ambitious growth targets over the next two years.

We have global coverage in delivering office equipment and we want to do the same for our IT support function which is why we’re now looking for an IT Support Engineer.

Requirements:

As an IT Support Engineer, You will:

• Work as part of an expert team of subject matter experts to help achieve device and IT services growth objectives.
• Build, develop, and enhance the Deel IT device management services for sale to a global customer base as well as our IT support services offering.
• Provide technical support for our Sales team and customer base.
• You will be deploying, configuring, and refreshing devices for Deel IT .

You identify with the following:

• Solutions Hunter: You are a natural problem solver, and work hard and creatively to find solutions for customer or business challenges.
• Team Player: You work well as part of a remote team, but can also carry independent responsibility.
• Technically minded: You have solid technical knowledge and are proactive about developing your skill set.
• Competent communicator: You are a great communicator who can break down technical problems and communicate solutions to non-experts.
• Methodical and focused: You work methodically and prioritize well to ensure timelines are met and milestones are reached.

What you need to succeed:

This role will suit someone who already has a keen interest in multiple areas in IT and is looking for a place to combine their experience in one role. You will be a great fit if you have:

• Experience working with and managing a Mac & Windows estate.
• Interest in working with a mobile device management platform (MDM) for managing a mixed device estate, such as - Jamf, Intune, or Jumpcloud.
• Interest in application packaging and deployment for both Mac & Windows.
• Good working knowledge of IT security.
• Demonstrate excellent interpersonal, organizational and communication skills, with the ability to work under pressure.

Bonus Experience

• IT experience in providing technical support to 3rd-party customers and internal end-users.
• Some experience automating device actions using Python, Bash/ZSH & Powershell.
• Good Windows experience with knowledge of Windows Autopilot.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at recruiting@deel.com of the nature of the accommodation that you may require, to ensure your equal participation.