Backend Support Engineer

Main tasks, roles and responsibilities:

• Engage with customers and support them with our software suite's product usage, enabling commercial charging infrastructure to operate.
• Support with analysing, documenting and eliminating complex malfunctions that we receive.
• Recognising and eliminating error patterns in our backend and frontend applications
• Contributing to further developing and optimising our products, features and processes: we want you to think about how we can improve the processes whilst working with them!

Technical contact person for our customers during commissioning and for the charging infrastructure already in operation.

Required Skills and Competencies:

• Customer-oriented and helpful demeanour paired with a solution-oriented way of working
• High level of self-motivation and excellent analytical skills to find the best solution for the customer, even for complex problems
• You bring in good communication skills and ideally enjoy engaging in different languages
• You are happy to challenge the status quo, provide new ideas and address challenges always eager to improve
• Ideally, you are familiar with agile methodologies like Scrum/Kanban and ideally SAFe
• Interest in getting to know our charge point management solution and learning about new software tools, experience in the EV charging business would be an advantage.

Requirements

Experiences and requirements:

Education:

• University degree in Computer Science/Business Informatics or other technical background
• Education in foreign languages spoken in Europe is highly desired or affinity for languages

Work experiences – time/seniority/sector:

• Completed studies in business informatics, computer science and/or of several years of practical experience in the IT support area

Technical/ IT knowledge:

• Sound knowledge of ITIL processes and some experience with CRM systems (e.g. Salesforce)

Language – with level

• Very good written and spoken English skills AND intermediate German or French skills
• We are looking for further languages spoken in Europe along with our expansion, particularly but not limited to Spanish, and Italian.

Mobility requirements

• As per need – usually 2-4 weeks per year to Germany or similar

Additional information

Why work with us?

• Flexible working conditions with remote work possibility (in-person presence is required from time-to-time), you can have a real work-life balance.
• Modern, newly renovated, sustainable office with parking space and bicycle storage area in the heart of Budapest.
• Competitive salary, benefits and compensation packages (Medicover health insurance, bonuses, an extra day off on your birthday, eyeglasses contribution).
• Supportive, diverse and highly skilled community.
• Ability to really make a difference and build new processes from scratch, you can participate in the formation and shape of the BSC processes.
• KOSTAL is a dynamically developing company (10-20% yearly growth in the automotive and solar industry), an independent, family-run business which provides much flexibility.
• You can enjoy our value-oriented work culture: we are down-to-earth, appreciative, inspiring and innovative.

If you are looking for new challenges, we are looking for you! Shape the future of KOSTAL Hungary while building an international career at a 100+ years old German company! Our flexible working conditions and the excellent team at KOSTAL make the perfect place for your ambitions.