Salesforce Support Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Salesforce (CRM) Support Specialist will work with a team of experienced Salesforce professionals to support and consultation to more than 1,500 users across the globe. Needs to be a cool-minded, critical thinker who will provide support with creating and maintaining Opportunities for Multi-country Bids. The ideal candidate has previous experience in a Salesforce support role and an excellent opportunity for anyone interested in the interplay between business processes, user experience and technical solutions.

What You’ll Do

• Build and Maintain Opportunities for Multi-country Bids
• Build and maintain the client hierarchy; align with Digital Products
• Ensure all Account and Opportunity fields are current throughout the bid cycle
• Keep Encouraged metrics and currencies aligned with bid
• Maintain alignment of encouraged metrics with pricing
• Build, Manage and Progress Quotes
• Progress Contracting
• Ensure Opportunities are up to date before sending for signature
• Make sure opportunities close successfully upon signature
• Handle Wet Signature process, as needed
• Ensure Accuracy and Completeness of data resulting from Closed Opportunities (ie. Dates, Subscriptions, etc)

What We’re Looking For

• Salesforce support experience of 3+ years
• Demonstrated understanding of the Salesforce platform, data structure and reporting functions
• Good communication skills, including the ability and patience to translate technical concepts to a non-technical audience
• Strong problem-solving skills and attention to detail
• Ability to work in an agile environment, adapt rapidly to organizational needs and prioritize tasks accordingly
• Experience with Microsoft Office Products including Outlook & Excel
• Experience with Sales Processes, Contracting, CPQ, and/or CONGA/Apttus is desired but not required

Location

Mexico City, Mexico

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• Wellbeing resources to support mental and emotional health for you and your immediate family.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!