Technical Support Engineer

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Job Category

Customer Success

Job Details

**About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for ambitious team players to join our cutting-edge customer support team!

These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills and have the passion to deliver outstanding support. The roles are a part of the Global Support organization, that have responsibilities for assigned cases, maintaining a single-minded focus to ensure customers are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce Industries cloud application and platform expert.

The ideal candidates are team players, who enjoy working hard, exhibit professionalism is dedicated to meeting and exceeding expectations have excellent problem-solving skills, is able to learn new technologies quickly, and use their time efficiently.

The Support Engineer is a customer-focused expert and is responsible for Salesforce’s Mission Critical Support handling and execution of cases of all severities, as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. The Signature Success team provides the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. This responsibility includes developing a strong partnership across Worldwide Support, R&D, and our Support Operations team. As a member of the Signature Success team, the Engineer is experienced with technical concepts and is highly customer-centric.

MINIMUM QUALIFICATIONS & SKILLS:

• Comfortable interacting with all levels of customer and Salesforce management

• Ability to multi-task and perform effectively under pressure

• Familiarity with database concepts and data management (RDBMS), JSON, and SQL

• Familiarity with Object-Oriented design and core programming concepts

• Familiarity with REST and SOAP API

• Familiarity with both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back-end (Java,.Net, SQL) software development

• Fluency in French in addition to English language

PREFERRED QUALIFICATIONS:

• Familiarity with Splunk as well as system monitoring tools
• Familiarity with debugging using browser developer tools
• Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Database and relational data structures
• Large scale, multi-tenant production environments
• API Programming or Software Development
• Software Design Lifecycle
• Visualforce and Apex code experience
• CRM domain knowledge & any Salesforce Certifications
• Previous experience with Salesforce CRM and its technologies
• Lightning Web Components
• Experience providing enterprise SaaS support
• Familiarity with Slack/Quip

*LI-Y

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