Developer Evangelist

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Job Title: Developer Evangelist
Department & Team: Genesys Cloud R&D, Developer Engagement
Reports to: Developer Evangelist Team Lead
Location: Manila, Philippines

Summary:

The Developer Engagement team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform.

Day-to-day duties include, but are not limited to:

• Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
• Providing code examples and documentation around building solutions with the Genesys Cloud platform.
• Developing and maintaining our Genesys Cloud Developer Portal.
• Designing and constructing development tools, SDKs and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
• Working in the Developer Engagement involves a mix of front-end and back-end development with deployments being done to our AWS environments.
• The Developer Engagement team provides development support and tools across the Java, Go, Python, .NET, Java, Node, and Typescript.

A successful software engineer for the Developer Engagement team at Genesys is one who is independent, organized, highly motivated to improve software and enjoys the creation of not only software, but the automation and operationalization that goes with it. Successful Engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do. They are a talent multiplier that energizes the team around them to excel and perform well.

Skills Required:

• 2-4 years experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
• 2-3 years experience with the JavaScript, Typescript and/or React
• Experience with web architectures and technologies (HTTP, REST)
• Strong analytical, diagnostic and communication skills (verbal and written).
• Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
• Strong communication skills to interact with team members in different locations.

Additional (ideal) Skills:

• Experience with cloud development and DevOps (AWS certification is preferred)
• Experience with Go or Kotlin a plus.
• Experience with one or more scripting languages (Python, Node, Typescript)
• Experience with Contact Center and Call Dialing solutions.
• Experience with Jenkins, Sumo, New Relic.
• Working knowledge of network and server security issues.
• Familiarity with HIPAA Security and Privacy Laws.

About Genesys
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.