Customer Quality Engineer

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

MISSION
Enhance awareness of customer expectations by:

Maintaining a permanent dialogue with quality staff at the customer site

Participating in periodic quality briefing meetings.

Constantly communicating customer expectations to site

Periodically distributing briefing notes to the Group.

Eliminate line failures, Coordinate cooperation between the site and Customer involved

Key point for the customer: ensure normal flow very quickly.

Key points for the site: characterize the problem in the QR PDCAcompleting 5W2H, doing first level analysis and send it to concerned APU

Speed-up the return of bad parts and if possible good part(s) to be compared with.

Managing sorting operations (at Customer and on advanced platforms): put in place the needed resources, systematically prepare a detailed instruction sheet, follow the progress of the activity, reporting the time spent for each operation and sorting results.PDCA/FTA-LLC: Challenge the logical thinking of the PDCA analysis.. If no progress done on PDCA improvement required, inform levels N+x, escalate to Plant QRQC,if necessary, the Product Groups or Business Groups Functional Department concerned (follow escalation process)..

Response time: should the plants fail to respond on time required by the Customer / Valeo, inform levels N+x and, if necessary, the Product Groups or Business Groups Functional Department concerned (follow escalation process).

Communicate with the Customer:

React quickly when customers’ contacts become dissatisfied and send information to Valeo sites, escalate if necessary, to the Product Groups or Business Groups Functional Department concerned (follow escalation process).

Protect the customer by managing sorting operations, implementing surveys, preventive inspections,

When review of PDCA analysis is requested by the Customer, present the PDCA/FTA-LLC with representatives (ie: APU manager, plant manager) or on behalf of the Product Groups or Business Groups

Serve as the point of access for customer contacts seeking information or a contact at Valeo (in case of no GRE present at customer location)

Provide the Product Groups or Business Groups with detailed information about the customer's organization and operating methods.

Define and communicate to Customer and internally back-up Valeo contacts when not available (ie.: holidays, business trip)

Support Product Groups or Business Groups, communicating to Customer the issues under Customer responsibility detected on Valeo lines (ie.: damaged packaging, transportation issues)

Support Product Groups or Business Groups in case of language issue with the Customer

Assist in development of New Vehicle Programs by:

Identify with customer, Valeo Plants and Business Warehouse, the planned launches within the next 24 months period

Identify Valeo products involved in the new projects, including both new parts and carryover components & systems

Support Project Teams with alignment of Customer Project Milestones, Deliverables, and Terminology.

Request and use existing Project Key data to support project team and evaluate risks, including Project Manager name, Project Team list, 3P Summary, Master Timing Plan, DFMEA and PFMEA summary, Product / Process Control plan, SPPC tracking sheet, from Valeo sites associated.

Confirm with Customer and Project Teams, Lessons Learned in current applications / customer plants that could be applied to new launches

Together with PM Network define Launch Readiness Review Plan, for key milestones. Review in customer plant with the participation of customer SQA / Project Team

Support trial build reviews at Customer plant, and Valeo Sites where possible, to ensure robust Control Plan, capability, and launch readiness is achieved. (Priority based on new sites / product / technology).

Where Valeo part is customer interface, ensure that Valeo PM team have considered SPPC application.

Assist Project Teams reactivity with clarification of open points applying regular communication, using 5W 2H.

Highlight the main responsibilities

Assist in start of production for new vehicles and modifications by:

Alerting on any issue which could impact the launch (ie: logistics, mis-handling, assembly recommendations not respected)

Managing index changes for production line batches and advance stock, in cooperation with the Product/Business Groups..

Stepping up the implementation of Quality improvement modifications (reminders, follow-up).

Facilitating communication between contacts at the Automaker site and the Valeo site during new product testing.

However, the Customer Quality Engineer in no way replaces Valeo technical assistants dispatched to the customer site for the launching of a new product. Product Groups or Business Groups assistance could be put in place until customer SOP + 3 months (could be extended 3 months in case of request from Customer or GRE ).

Help make products easier to assemble and ensure that they are used properly by:

Informing the customer of the correct conditions of use and of Valeo's recommendations.

Informing the plants of the actual conditions of use and their evolution.

Detecting any Non-Conformance in the use of Valeo products at the customer site and immediately informing the customer.

Participate in measuring Quality by:

Being informed of customer Quality indicators that apply to Valeo products:

PPM Line Returns.

Specific customer indicators.

Knowing how indicators are measured at the customer site and by keeping Valeo informed of possible changes.

Knowing customer contacts who process and consolidate Quality data in IT systems, so as to help Valeo sites ensure that their own Quality data are correct.

Formalizing the numerous "in the field" quality data which is not covered by indicators.

Ensure Line QRQC

Participate in Stop Scrap Projects & Systems

Enforcing Work Instruction Compliance

CONTACTS

In Customer plant: Technicians, Quality Analysts and Quality Department managers, Manufacturing Quality staff and Operators, Procurement agents and Logistics managers, Advanced platform managers, Sorting company managers, Group Resident Engineers, Independent Resident Engineers, Contractors

With Valeo : APU Managers, Plant Managers, Logistics Managers, Projects Managers, R&D engineers & Managers, APU Quality engineers, Quality Managers (site,, Product Group, Business Group, Group)

RESOURCES

To carry out his/her assigned tasks effectively, the Customer Quality Engineer must develop and maintain a knowledge of Valeo's products, methods and network by:

Regularly visiting Customer sites (personnel, product and process knowledge).

Getting training in PDCA/FTA, QRQC, LLC

The Customer Quality Engineer should have working equipment such as PC, Phone, Digital Camera, connections to network with high speed access in order to be able to communicate quickly with Valeo sites, when at customer sites.

Job:

Customer Quality Engineer

Organization:

Site Quality

Schedule:

Full time

Employee Status:

Regular

Job Type:

Permanent contract

Job Posting Date:

2024-09-09

Join Us ! Being part of our team, you will join: - one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development - a multi-cultural environment that values diversity and international collaboration - more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth - a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com