Site Reliability Engineer

Due to further expansion, we are seeking an SRE to help us to continue to dominate one of the most buoyant, fastest-growing industries, that is changing the world and the speed at which we receive items.

What we do

LineTen is on a mission to crack the code on urban delivery. By leading with our values and putting carrier partners first, we are paving the way for better delivery experiences. LineTen is a new approach to delivery with a free carrier API and an operations management platform for shippers. We're building the first global data-driven last-mile network that has the potential to solve industry-wide problems.

Why work with us?

• We Are a Home-First Team: LineTen is committed to our home-first policy, which means that we honour remote working first, and offer office space in London, England and Porto, Portugal.
• We Believe in Having Fun: Our WellUs team organises monthly events like Pet Zoom Calls, 45-minute Yoga classes, and after-hours cocktail lessons.
• We Want You to Take a Break: We believe it is the quality of work that matters, not the hours spent “on the clock”. We offer flexible working hours and unlimited vacation.
• We Work in Teams: We work in teams rather than as individuals. Some teams, like our Product Teams, have agile ceremonies such as standups and sprint planning.
• We Pitch Our Ideas: We independently sketch ideas then come to team discussions with prototypes instead of trying to reach consensus through extended discussion.
• We Challenge Norms: We don’t want to be typical. We believe in challenging the status quo. We encourage our teammates to make their jobs their own.

We are looking for a position to join our team in country/region. There’s so much opportunity here, so if you’re a go-getter who wants to learn and progress quickly then keep reading! The key responsibilities will be:

• Responsible for ensuring all engineering teams have a first class development experience via Tooling, Scripts and support

• Drives roll out of Docker/Kubernetes across all engineering workstations regardless of o/s

• Works with the SRE team and other Architects to ensure that delta between workstation and cloud is minimised and, where this is not possible, workarounds and solutions exist

• Ensure that a top-notch observability setup is in place.

• Is a “go-to” person within the business on all things Docker/Containers

• Responsible for ensuring knowledge base and setup guides are in place, active and maintained

• Provide engineering support across all products

• Work with the Architecture team to gain an understanding of likely direction of product development

• Provide training, support, and resources for engineering teams

• Provide the engineering team with details of any code changes required to support other cloud-based PaaS products

• Provide support to IT manager for device procurement for engineering teams

• Provide QA teams with additional tooling/support as may be required

• Support the engineering team with workstation set up issues

• Participate in product scrums as required

• Work with the engineering team on code reviews

• Ensure Vendor dependencies are recorded/scoped

• Fixing support escalation issues

• Building software / scripts to automate and in general help engineering, operations and support teams perform their duties.

• Participate in post-incident reviews

• Improve the on-call process; reduce team burden while improving issue response times

• Participate in knowledge transfer sessions - for the wider team to self serve

• Capture, analyse and update metrics (SLI, SLO, SLA)

• Create monitoring to improve availability and detect anomalies

To be successful at this job it’s likely you’ll have the following skills and experience

• Azure

• Kubernetes

• Docker (cross o/s)

• Git

• Observability (Grafana/Prometheus/Opentelemetry)

• Scripting (bash, powershell etc)

• Terraform

• CI/CD management

• Docker-compose

• CLI master

• VCS branch management

• Automation

**If you have at least 80% of the listed experience and skills, it’s definitely worth applying!**