CS Engineering Specialist

Job Title:

CS Engineering Specialist

About Trellix:

Trellix is the cybersecurity company transforming security operations with artificial intelligence (AI), analytics, and automation to create a resilient digital world. Our market-leading AI-powered XDR Platform learns and adapts to disrupt active threats and empower CISOs with living security. The platform’s open architecture and broadest set of native security controls across endpoint, email, network, cloud, and data security integrates with over 500 third-party tools to create multi-vector, multi-vendor event correlation and context to speed up investigations. The Trellix Advanced Research Center provides an additional layer of protection by continuously informing the platform on the latest threat actor TTPs (techniques, tactics, and procedures) and recommendations from millions of global sensors. Trellix and an extensive partner ecosystem accelerate technology innovation and empower over 40,000 business and government customers to build confidence in the protection and resilience of their operations. Learn more at Trellix.com.

Role Overview:

CS Engineering

About the role-

• Act as the first point of contact for Trellix corporate/enterprise customers.
• Handle real-time voice calls, chats and emails by responding in a timely manner
• Inaccordance to the defined SLO’s.
• Be able to have a basic understanding of Trellix products and route customers to correct teams as necessary.
• Provide resolutions on non technical issues.
• Work in a team with assorted expertise.
• Update customers on progress of their cases on a regular-basis.

About you-

• 2+ years experience in phone based (inbound or outbound) process.
• Any prior experience in a Customer Service/Technical support role is preferred.
• Experience in managing international customer.
• Exposure to any CRM tools.

Company Benefits and Perks:

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.