Business Analyst - ITSM

ARHS Group – part of Accenture – is looking for a Business Analyst with IT Service Management expertise for one of its clients at the EU institutions in Brussels.

Role & responsibilities

• Analyzing how the HR processes, definitions, principles, practices are implemented by the interlinked organizations with a view of supporting the use of the HR IT platform and related systems in a harmonized and consistent way and documenting the residual differences.
• Contributing to building the service management strategy (transition to service) for the ongoing transformation program (HR IT).
• Illustrating the Service Management practices, processes and associated documentation.
• Identifying viable business solutions, translating them into technical specifications and assisting with their technical implementation.
• Using appropriate tools to track differences in implementation and configuration during the interinstitutional adoption of the HR IT platform including the legacy HR solution.
• Defining use cases, test configurations and proposed solutions on different technical environments.
• Developing and delivering business-oriented documentation, training and coaching sessions for a successful adoption and use of the HR IT platform.
• Analyzing business processes especially related to support and proposing options implementation and for automation/ simplification in line with the capabilities and standards offered by the digital solutions.
• Providing second level support for business and functional inquiries from the interinstitutional partners.
• Initiating and contributing to projects and continuous improvement initiatives.
• Interacting with multiple stakeholders within the organization, with the rest of the HR family, with the IT & partner organizations.

Requirements

Your profile

• Knowledge and/or keen interest in large organization’s human resources rules, processes and tools.
• Capacity to understand interdependencies between technology, operations and business needs.
• Advanced drafting skills, including technical drafting and presentation skills.
• Strong analytical capacity and solution-oriented thinking.
• A high sense of responsibility and strong service orientation.
• Very good communication skills, with ability to analyze and structure complex information.
• High degree of planning and organizational skills, able to prioritize and manage multiple files and deliverables.
• Good interpersonal skills, working well both independently and in a team-oriented, collaborative environment.
• Very good command of spoken and written English equivalent to minimum level C1 and knowledge of French would be an advantage.

Technical skills

• Strong IT background and experience as business analyst with at least three years’ experience in a position with similar duties and domain.
• PM2 & Agile (Scrum)
• Knowledge of Project/Service Management related tools (Jira, Confluence)
• Confirmed knowledge in ITIL Service management frameworks.
• Experience in setting up service management practices
• Technical knowledge, skills, and experience in interacting with users of IT systems and IT developers.

Additional information

Don’t hesitate! Join our team

What you’ll get:

An informal hierarchy and work environment:

Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

An attractive salary package:

With an attractive salary and benefits package – including advantageous fringe benefits – you’ll be paid for what you love to do.

A strong corporate culture:

You’ll join a dynamic team of smart and ambitious people. From the way we hire to the way we relate to our clients – our values form the foundation of the way we work.

Learning & development opportunities:

We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

Exciting projects:

You’ll take ownership of various projects for both public and private clients: calling for creativity and innovation, at the cutting-edge of technology.

A rock-solid company:

With more than 200 customers, and 15% turnover growth in FY2022, you’ll join a business with a sustainable and growth-oriented plan.

But let’s talk about it face to face!

You have the qualities listed above? Please, send us your CV, which will be processed in full confidentiality.

You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow with us.