VP Relationship Management

Job Title: VP Relationship Management, Europe

Location: We have several offices across Europe that are suitable for this role.

Your Mission

The VP of Relationship Management will be responsible for the management and growth of the Nuvei ecommerce client portfolio in Europe. It is a highly strategic, key leadership role within our company, with the goal of maximising and optimising our client service levels. The successful candidate will report in the SVP Commercial for Europe and will be responsible for development and execution of our customer success strategy. The individual will manage a team of relationship managers to ensure that we are meeting our clients where they need to be, delivering on our commitments and maximising our revenue. We are looking for a highly driven and motivated individual who can drive our client agenda forward.

You Will:

• Meet and exceed assigned revenue goals
• Lead a team of strategic relationship managers, focused on growing our client’s business.
• Support the relationship management team to grow and undertake creative concepts to promote client retention.
• Serve as an advisor to our customers, leveraging payments and industry knowledge to proactively consult with and provide guidance to our clients.
• Build business cases with clients and guide their decision-making process
• Ensure that the Nuvei Service model evolves with our clients, and we expand our support as our business grows.
• Be a key stakeholder in product strategy, work closely with our Product teams to help influence our new product developments based on customer needs.
• Build an “above and beyond” culture, where we consistently exceed the expectations of our clients, learning through feedback and listening to our clients.
• Identify improvements to existing systems/products & processes as well as opportunities for new services.
• Action and execute disciplined and responsible budgeting forecasting of our portfolio.
• Identify new opportunities to increase our share of wallet within our client portfolio.
• Consult with the management team on risks, opportunities and performance outlook for our business.

About You

• A minimum of 10+ years of experience in a relationship management payments role; managing tier 1 enterprise, strategic clients.
• 10+ years’ experience building, running, and managing teams in an organisation that is scaling.
• Strong track record of client retention and identifying new opportunities for growth.
• Interested in people development and investing in personal development, coaching, experience doing so.
• Payments experience required with an ability to consult and advise clients on many facets of the payments ecosystem.
• Work to targets and metrics set by leadership, developing a path to number.
• Exceptional communicator, written and verbal with an additional language desirable.

Benefits

• Be a key stakeholder and leader in the growth of Nuvei’s business in Europe
• Opportunity to work at the cutting edge of a rapidly growing company in the exciting world of ecommerce.
• Competitive renumeration and benefits package.
• The chance to learn, grow and progress.

Nuvei - Who we are

Nuvei are the payments partner of choice for a wide base of internationally focussed customers across a variety of sectors. We are the engine that ensures our customers’ users will be able to pay as they want across different methods and currencies. Our technology is secure, reliable, and agile to meet the constantly evolving and changing ecosystem in which we operate.

Nuvei is a team of smart, passionate people always looking to grow, contribute, and make our product and
customer service the best is can be. Our team members come from diverse backgrounds with different skills and life experiences – and we love and celebrate those difference. We believe that employees are happiest when they are empowered to be their full, authentic selves, regardless how you identify.

If you are even half as excited as we are about what is possible, we would love to meet you.

We are Nuvei. We are the payment technology partner of thriving brands.