Workflow Engineer Support SME

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Introduction

SHAPE is the Strategic Headquarters for Allied Command Operations (ACO). The J1Division within the Support (SUPPORT) Directorate is responsible for all aspects of military and civilian workforce policy and personnel management in ACO. The Division is also responsible under the auspices of MC 216/4 – AAP16, to provide the enabling and supporting Human Resources Data Services (HRDS) applications to the NATO Command Structure (NCS) HQs, NATO’s operational theatres, operational elements of the NATO Force Structure (NFS), the International Military Staff (IMS), the NATO Communications and Information Agency (NCIA), and other NATO Memorandum of Understanding (MOU) organisations. The HR Data Services (HRD) Branch within the J1 is the workforce and personnel data custodian and is responsible for the business management, training and support of all HRDS applications.

Although functionally located within the J1 Division at SHAPE, the HRD Branch has the responsibility to provide services and support to all subscribing NATO HQs and organisations spread across 10 time zones (Norfolk VA, USA to Baghdad, IRQ) and providing up to a 12-hour daily helpdesk and support service, Monday to Friday. In addition, due to differing national holidays, HQs’ stand-downs and operational commitments, the Branch may be required to provide limited helpdesk hours or business support on weekends and holidays.

Role Background

The HRDS applications consist of the following:

• The Automated Personnel Management System (APMS). The NATO Command Structure’s human resources management system responsible for managing all aspects of personnel, organizational structures, and their inter-relationships. The current tool is based upon the underlying COTS application from Allocate Software, an RLDatix company, the Defense Suite, version 9.7. This version of the product is a fully web-based, SOA architecture system. A new COTS version, OneView, is scheduled for deployment in late 2024.
• The Establishment Review Tool (ERT). NATO’s establishment and job description management and approval system. The tool was developed by and is wholly owned by NATO.
• The ACO/ACT & Missions Identification System (AMIS). The NATO identity management system responsible for producing and managing identity cards for the whole of the NCS and all additional subscribing NATO HQs and organisations. AMIS is based upon the underlying COTS product manageID, version 4, by Creative Information Technologies, Inc. and is interfaced to APMS for the personnel data.
• The NATO System for Tracking Entitlements & Privileges (NSTEP). The NATO electronic entitlement and ration card system. The tool was developed by ATOS Convergence Creators, is wholly owned by NATO and interfaces with both APMS and AMIS.
• The NATO Installation Access Control System (NIACS). A mobile AMIS validation capability. The tool was developed by and is wholly owned by NATO.
• The Integrated Security and In Processing System (ISIPS). A bespoke system based upon VB6 and .NET technologies. ISIPS is a management tool used by some HQs in order to meet their commitments to the Host Nation (HN). It provides a means by which essential data can be exchanged with the HN. The tool was developed by ATOS and is wholly owned by NATO.
• The NATO Performance Management System (NPMS). NPMS interfaces with APMS and is used for the management of the annual performance reviews of NATO International Civilians. The tool is a Sharepoint application and was developed and wholly owned by NATO.
• Genpact’s Cora SeQuence/Orchestration, an intelligent Business Process Management suite (iBPMS) that allows HRD to automate and control business workflows between the HRDS applications as well as extending the functionality of them.
• Within SHAPE SUPPORT J1 HRD, there is a recurring requirement for external/contracted support over a wide spectrum of functional expertise/IT to support the HRDSapplications via the HRDS Programme of Work (PoW). This RFQ’s Contractor’s personnel will deliver workflow engineering support and related services to perform the design, delivery, and management of digital business processes within and among the HRDS applications and to assist other members of the HRD team as they deliver related business functionality using the HRDS applications suite.

Role Duties and Responsibilities

• Design, maintain and update the BPM workflows used to support key core HRDS processes (response time is between 1 hour and 10 days).
• Develop and generate Microsoft SQL database queries, scripts, functions, stored
• procedures, and jobs in support of data management efforts on behalf of the NATO-wide HRDS user community (response time is within 1 and 3 days).
• Develop and generate database queries and reports in support of NATO-wide HRDS usercommunity (response time is within 1 and 3 days).
• Support the data administration of the HRDS applications and interfaces (response time is within 1 and 3 days).
• Support the HRD branch in the collection of user requirements and the formulation of requirements and specifications in relation to workflows, database operations, and related functionality (response time is within 1 and 3 days).
• Support HRDS fielding and acceptance tests, focusing on BPM workflow integration requirements and compliance (2 test events per year).
• Provide expert BPM workflow advice in support of the HRDS Helpdesk and on-site assistance to the users (response time is within 1 and 3 days).
• Perform workflow management for the HRDS systems, including back-up procedures and integrity checking (monthly highlight report).
• Advise and support the HRDS Accounts managers related to BPM workflows roles and permissions (on demand, response time is within 1 and 3 days).
• Conduct regular audits of HRDS workflows, data and accounts to ensure correct usage andconduct (monthly audit reports).
• Assist, train and support HRD Branch staff, including other contractors, in the use and configuration of the delivered workflows and BPM software.
• Assist the HRD data protection team by conducting forensic analysis on the HRDS systems’ workflows and transaction logs, and produces reports to support protection of Personal Data held in the HRDS workflows (monthly reports as required).
• Maintain and update the current library of HRDS BPM workflows across 4 networks, two available remotely. Estimate is also to produce up to 10 new workflows/year as required by the user communities and as directed by the COTR.

Essential Skills and Experience

• At least two years' experience in the last three years as a Business Process Developer creating digitzed processes with GENPACT Cora SeQuence™ 8+ or another similar Intelligent Business Process Management System (iBPMS)
• At least two years’ experience in the last five years as an MS SQL developer or programmer working with MS SQL 2016 or later to develop SQL objects including tables, views, and all forms of programmability objects. Experience must include using SQL Server Management Studio (SSMS) and PowerShell scripts, and should also include SQL Job development
• At least one year of experience in the last five years as a web application developer delivering functionality that creates/consumes SOAP/REST API web services.
• At least one year’s experience in the last three years as a developer using Language Integrated Query (LINQ) queries in a professional, i.e., not academic, environment.
• At least one year of experience in the last three years as a web application user interface (UI) developer using JavaScript, CSS, HTML, and ASP.NET.
• At least one year of experience in the last five years as an Azure DevOps User for requirements management, project management, and testing.

Education

• University Degree in Computer Science or similar discipline; or Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 2 years’ position-related experience; or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation in database administration with 4 years’ position-related experience.
• The above education requirements may be waived if a prospective incumbent can demonstrate a minimum of two (2) years’ experience in the last five (5) years in the administration and programming of the current HRDS workflow software suite, including Genpact Cora SeQuence™, as well as a Genpact certificate of completion of training on SeQuence, also within the last five (5) years.

Working Location

• Mons, Belgium

Working Hours and Policy

• Hybrid - 1760 Total Working hours per year (228 hours on-site, 1532 hours off-site)
• SHAPE J1 HRD Standard Business Hours of Operations: 8 hours Monday to Thursday (07:00 – 19:00) and 6 hours Friday (07:00 – 19:00)
• Public Holidays of Belgium will be applicable

Travel

• Travel between on-site and off-site is paid on reimbursement basis by NATO
• Some travel to other NATO sites may be required which is also paid on reimbursement basis by NATO

Languages

• Proficient in English at STANAG Level 3333, corresponding to CEFR Level B2

Security Clearance

• Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.