Enterprise Desktop Engineer

WHO WE ARE

Optiver is a global market maker founded in Amsterdam, with offices in London, Chicago, Austin, New York, Sydney, Shanghai, Hong Kong, Singapore, Taipei and Mumbai. Established in 1986, today we are a leading liquidity provider, with close to 2,000 employees in offices around the world, united in our commitment to improve the market through competitive pricing, execution and risk management. By providing liquidity on multiple exchanges across the world in various financial instruments we participate in the safeguarding of healthy and efficient markets. We provide liquidity to financial markets using our own capital, at our own risk, trading a wide range of products: listed derivatives, cash equities, ETFs, bonds and foreign currencies.

In Asia Pacific, Optiver was one of the first global market makers to establish a presence in the region, with the incorporation our Sydney office in 1996. Since then, we have expanded our footprint by establishing offices in Taipei (2005), Hong Kong (2007), Shanghai (2012) and Singapore (2021). The business in Mumbai is newly established and deemed to be an integral part of the APAC strategy, with an anticipation of significant growth over the coming years.

WHAT YOU WILL DO

As an Enterprise Desktop Engineer in our Mumbai office, you'll be pivotal in ensuring seamless technology operations across all departments. Your role encompasses a broad range of responsibilities, aimed at delivering top-notch IT support and fostering a technologically optimized work environment. Key aspects of your role include:

• User Support Excellence: Serve as the primary contact for IT-related requests, incidents, and issues, ensuring rapid resolution and minimal business impact.
• Relationship and Trust Building: Develop strong connections with users and key stakeholders, understanding their needs to maintain an optimised IT environment.
• Lifecycle IT Management: Handle the complete IT lifecycle for users, from onboarding to offboarding, ensuring a smooth start and finish to their tenure.
• Proactive Environment Management: Implement alert systems and analyse trends to prevent IT issues, maintaining a stable and efficient work environment.
• Process Standardization and Self-Service Empowerment: Streamline IT processes and develop self-service resources, enabling users to solve common issues independently.
• Security and Compliance Audits: Regularly audit the IT environment to ensure compliance with security standards and policies.
• Strategic Project Management: Lead projects to enhance the IT environment and user experience, prioritizing impactful improvements.
• Hardware Management and Office IT Setup: Oversee user-facing hardware and manage IT setups for office expansions, ensuring technological readiness and productivity.
• Enterprise IT Solutions: Analyse and recommend solutions for user-facing technologies, collaborating with extended IT teams for seamless service delivery.

Your role is a blend of technical acumen and interpersonal skills, aimed at creating a resilient, user-friendly IT landscape that supports the company's goals and enhances productivity.

WHO YOU ARE

• Technical Proficiency
  • Solid foundation in Windows OS, Active Directory, AV equipment management, and troubleshooting IT issues across desktops, laptops, mobile devices, and printers.
  • Proficient with SCCM, Intune, Zoom, RDP, and a broad spectrum of user and collaboration technologies including Zoom, Slack, Confluence and Jira.
  • Operational expertise in VMWare, backup solutions, datastore management, and basic network troubleshooting is required.
• Experience
  • A minimum of 5 years in end-user support and enterprise operations, with extensive experience supporting and leading projects in the Microsoft ecosystem (Windows OS, Office suite, AD, DNS, Group Policy, DHCP), end-user technologies, and server environments.
  • Demonstrated capability in managing user access, SOE image creation/installation, and familiarity with SCCM.
• Soft Skills
  • Passionate about IT support and customer service, with a proactive can-do attitude.
  • Exceptional attention to detail, operational excellence, strong documentation skills, critical thinking, and a robust understanding of change control processes.
  • Your communication skills are top-notch, both written and verbal, and you're a team player committed to operational excellence.
• Nice-to-Have / Advanced Requirements
  • Knowledge of telephony systems, PowerShell, Windows patching, user management for Microsoft Exchange, Atlassian products, Linux, Python, SQL administration, and experience with office fit-outs and remote teams.
  • A background in finance, a strong desire for technology exploration, and continuous learning are valued.
  • Advanced experience with Windows Server, application packaging, mobile device management, network design, and IT project leadership.
  • Certifications in Microsoft, project management, or relevant fields, along with a background in trading environments or IT product evaluations, are highly desirable.

WHAT YOU WILL GET

• The chance to work alongside diverse, intelligent, and driven peers in a rewarding environment
• Competitive remuneration and benefits
• Training, mentorship and personal development opportunities

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Our commitment to diversity and inclusion is hardwired through every stage of our hiring process. We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.