Order Management Analyst

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than $250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers.

RingSense AI is RingCentral’s proprietary AI solution. It’s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions.

This is where you and your skills come in. We’re currently looking for an Order Management refers to the process of receiving, tracking, and fulfilling customer orders. The order management process begins when an order is placed and ends when the customer receives their package. The Order Management Analyst is a key player in ensuring the seamless processing and fulfillment of customer orders. This role involves managing order workflows, collaborating with various departments, and maintaining accurate records to support efficient order processing. The Order Management Analyst will work to streamline processes, resolve issues, and enhance customer satisfaction through effective order management.

To succeed in this role you must have experience in:

Order Processing:

Receive and review customer orders to ensure accuracy, completeness, and adherence to pricing and contractual terms. Enter orders into the company's order management system accurately and promptly. Collaborate with sales, customer service, and other teams to address order-related inquiries and resolve discrepancies. Completes customer orders based on order types: New Account Activation, Downgrade/Downsell, Upgrade/Upsell, Upgrade with Downsell, Downsell with upsell. Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company.

Workflow Coordination:

Monitor order queues and workflows to ensure orders progress smoothly through various stages, from order entry to fulfillment and invoicing. Proactively identify bottlenecks, delays, or potential issues in the order process and take appropriate actions to mitigate them.

Ad hoc Task:

Must assist and work with the team if all team members are required to help with ad hoc activities. (e.g. Case Dispatching)

Order Tracking and Communication:

Delivering high-quality, error-free Sales Agreements and complete SFDC records. Works closely with the Deal Management team to ensure accurate order entry. Works with the Billing team on billing inquiries that originate from order entry.

Process Improvement:

Continuously identify opportunities to streamline order management processes and enhance workflow efficiency. Collaborate with cross-functional teams to implement process improvements and automation where possible.

Compliance and Documentation:

Ensure order processing practices adhere to company policies, compliance requirements, and industry regulations. Maintain accurate documentation of order-related procedures and guidelines.

Desired Qualifications:

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.
• Candidate should have at least 2+ years of related work experience.
• Proficiency in using billing and financial software/systems; experience with Salesforce, NetSuite system is a plus.
• Excellent analytical skills and attention to detail. Must be processed, systems and product oriented.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Problem-solving mindset with the ability to identify and address issues proactively.
• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.
• Must be willing to work on a night shift schedule or rotational shift schedule.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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