Senior Customer Solution Engineer

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

Zephr enables media companies, brands and businesses to gear up for the subscription economy. Our software platform empowers the swift and scalable deployment and optimisation of unique personalized subscriptions and experiences. Founded in 2017, we are based in London and help a range of international clients to build valuable, lasting relationships with customers.

The Team & Role

The main role of a Zephr Presales Solution Consultant is to ensure solution selection with prospective clients. We do this by ensuring prospects understand the specific capabilities of Zephr, how they apply to their business and how Zephr is uniquely positioned to meet both their technical and business requirements.

To achieve this and be successful in the role, we wear many hats. From sales person, thought leader and domain expert to technical expert, challenger and trusted advisor. It is a diverse role where you will be both technically and commercially fluent.

Our Tech Stack: Java, Spring, Rest API, Microservices, Kafka, Spark, NodeJS, AWS, Kubernetes, Terraform, AngularJS .

What you’ll do

• Serve as a product expert and thought leader around product questions, technical integrations, success stories and general industry knowledge for the sales team and clients
• Use your in-depth Zephr product knowledge to provide technical expertise both internally and with prospects.
• Partner closely with the sales team to provide strategic guidance in understanding the client's objectives and remove technical challenges
• Understand a client’s pains and use cases, bringing those use cases to life via custom demonstrations of the Zephr platform.
• Provide product insights and ideas for enhancements to the product management team, based on client feedback.
• Support the effective transition of new accounts to the post-sales team

Your experience

• 6+ years of proven experience in consulting, product, or client-facing roles at a SaaS organization.
• 4+ years of experience working in the B2B tech space in a technical Presales role. Or demonstrably relevant experience if you want to move into your first Presales role.
• Detailed understanding of and ability to explain the Zephr CDN, JS and API deployment options. Including CDN layering, reverse proxy configuration, CORS configuration and the implication of evolving browser technology to Zephr deployment options.
• Have a broad understanding of the following: CMS, CDN, REST API, CDP, JS, HTML, JSON, React, GraphQL and understand the implications as it relates to a Zephr deployment.
• A self-starter who enjoys everything working at a hyper-growth startup is going to throw at them who also thrives balancing the demands of the commercial team while enabling the wider SC team.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.

The base pay details represent the annualized salary range for the posted position. While we share a comprehensive range, a candidate’s final base salary will fall within these guidelines and will be determined based on multiple factors including but not limited to: qualifications of the candidate, job related knowledge, prior related experience, specific and unique skills, the location of the role, internal equity and internal budget. Base pay is only one element of Zuora’s Total Rewards Package. Additional elements may also include bonus/variable compensation, equity and comprehensive benefits, more details found here.

Base Pay Details

$109,400—$193,100 USD