IT Business Analyst

The Opportunity

You will play a role in the data transformation to eMPF Platform in a standardized data specification and will involve in the new Pension development projects which build the features to cater for our Pension business and servicing landscape, with the look and feel aligning with the latest branding guidelines, and make it into mobile-friendly for better user experience.

Responsibilities

• Take responsibility and support business leads for the collection, analysis, validation, and documentation of business users’ or stakeholder’s business needs and requirements.

• Work closely with delivery stakeholders to deliver system solutions that cover solution design, system implementation and Quality Assurance.

• Accountable for effective change management within projects that is ensuring change to business requirements are effectively managed to ensure minimal impact to projects.

• Provide operational support on user enquiry, analysis services and production problem diagnostic.

• Assist business leads in defining short and long term needs to determine business priorities and advise on options.

• Resolve conflicts and remove barriers within and across teams.

• Strong communicator who can negotiate effectively with business to clarify needs vs. wants/likes in order to balance business direction/requirements with cost of development and risk

• Has a natural ability to breakdown, decompose and describe business needs into Stories supporting an iterative and incremental delivery model

• Able to communicate effectively verbally and in written form to interact professionally with diverse stakeholders.

• Successfully engage in multiple initiatives simultaneously.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Degree holder in information systems, business administration or related discipline.

• At least 5 years of experiences in business analysis.

• Experience in Mandatory Provident Funds operations or relevant application development would be an advantage

• Well organized and high attention to details

• Good analytical and creative problem solving skills

• Self-initiated and disciplined to project schedule

• Able to present confidently and effectively to groups of audience

• Strong PC skills including MS Word, Excel and PowerPoint

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit [https://www.manulife.com/en/about/our-story.html>.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid