Pega Developer - Production Support Analyst

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Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Pega Developer – Production Support analyst is a developing professional role. Responsible for providing 24/7 production support services for PRPC 7.x application. Involves in problem and incident analysis, troubleshooting, resolution and communication. Pro-actively monitor and minimize outages to ensure business is not impacted due to lights on issues. Deals with most problems independently and integrates in-depth with industry standards and practices. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable application issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams

Responsibilities:

• The Pega application support analyst provides technical support for users of Pega Application.
• Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with Pega full stack team for long term remediation.
• Participates in disaster recovery testing
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
• Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support requirements.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned in a concise and logical manner.
• Collaborate with developers and consumers to identify and remediate problems
• Provide BAU support for non-production and production application environments
• Perform 1-2 code deployments a month as part of an on-call rotation. Typically, after hours.

Technical/Functional Skills:-

• 5-7 years of experience
• 4+ years of Production Support Experience in PRPC 7.x/8.x
• 4+ years of experience in all phases of software development including design, configuration, testing, debugging, implementation, and support of large-scale, business centric and process based applications.
• Exposure to a variety of technologies, including, but not limited to, WebSphere or Weblogic, AWS, J2EE (JSP, Servlets, EJB, XML, Java), .Net, Oracle, DB2, and MS/SQL.
• Experience implementing or supporting Pega in an enterprise environment
• Background implementing or supporting Pega in the cloud or similar technology
• Familiar with Pega tools such as AES, PDC, Bix, etc is added advantage
• Well versed with L3 production support activities
• Good to have Microservices architecture knowledge
• Experience in working multiple OS (Unix, Linux, Win)
• Experience in any of the monitoring tools like AppDynamics is added advantage
• Provide on call support during critical issues
• Handling Production Ticket/Issues
• Should be open to work in 24/7 rotational shift (if required)
• Must have good verbal and written communication skills
• Experience in Financial industry would be advantageous
• Experience with Agile methodology
• Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
• Participation in some process improvements.
• Previous experience or interest in standardization of procedures and practices.
• Basic Business knowledge/ understanding of financial markets and products.
• Knowledge/ experience of problem Management Tools.
• Understands of how own sub-function integrates within the function and commercial awareness
• Good customer service, communication and interpersonal skills
• Fair knowledge of the business and its technology strategy
• Consistently demonstrates clear and concise written and verbal communication skills
• Knowledge of issue tracking and reporting using tools
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Ability to communicate appropriately to relevant stakeholder

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.