Assurant has an exciting opportunity for a Trainer, Instructional Designer! We are a market leader in the Shared/Gig Economy, Leased and Financed Equipment and Classic Car space. The Customer & Employee Success Specialist is responsible for supporting the quality & performance results of our frontline team members to ensure positive customer experiences, engaged employees, and compliance with company policy and procedures. This is accomplished by identifying opportunities, providing individualized feedback, and delivering training support to drive performance improvement. This role will be remote.
What will be my duties and responsibilities in this job?
Collaboration and Coaching – 75%
- Collaborate with key stakeholders (Operations, Client Services, Learning & Development, Workforce Management, etc) to align & execute both new hire & tenured resource support requirements
- Support training & development of new hires and promote a positive onboarding experience; Serves as a SME with new hires and nesting
- Conduct soft skills & Customer Experience refresher training (as needed)
- Act as a mentor to customer care specialists, team leads, and unit managers to support effecti...
American Bankers Insurance Company of Florida
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
Other jobs at American Bankers Insurance Company of Florida
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs