Commercial Business Analyst: Strategic Accounts & Customer Experience

Job Title

Commercial Business Analyst: Strategic Accounts & Customer Experience

Position Overview

This role manages the production of insights for the Strategic Sales team within commercial sales division. This role will partner with business units including IT, SI, & Sales to create streamlined data and solutions to support the Strategic Accounts team as well as CX leadership. This position will engage as the subject matter expert providing an in-depth knowledge of sales, accounts and tools to advance company objectives.

Responsibilities:

• Partner with Vice Presidents of Strategic Accounts (VPSAs) globally to execute account management and compensation structure.
• Capture and process metrics via multiple systems (Salesforce, Tableau)
• Partner with Marketing Services to provide KPI intel for accurate customer facing reports
• Connect with Shaw Integrated Solutions to obtain clear understanding of customer spend
• Coach and support the Strategic Accounts team on the compensation process and best practices for Salesforce compliance and tracking
• Ensure delivered products meet the business needs of the company
• Partner and provide recommendations to inform strategy
• Effectively communicate analysis and articulate takeaways to senior leadership
• Extract meaningful insights and trends and provide recommendations to Strategic leadership which will improve business performance
• Lead work with IT and key business units to identify opportunities and inconsistencies in data and develop long term solutions for data capture and maintenance and serves as a subject matter expert
• Build knowledge, research and build analytical skills through independent learning

Qualifications:

• 4- year degree in business administration or related fields
• Minimum 5 years professional experience within related industries
• MS Office with emphasis on Excel
• Experience with CRM and data visualization tools such as Tableau & Salesforce
• Strong written and verbal presentation skills with an ability to communicate effectively with Senior Management
• Demonstrated quantitative skills
• Ability to interact collaboratively with internal customers and external vendors
• Capable of supporting multiple projects, including the ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure and meeting deadlines

Preferred Qualifications:

• Self-motivated and possess excellent organizational skills.
• Possess a confident presence to engage with the power to influence.
• Independent worker; requiring minimal supervision.
• Acute attention to detail
• Intellectual curiosity and ability to ask questions, explore, and be creative when analyzing data and challenging scenarios

Competencies:

• Build Trusting Relationships
• Build Customer Satisfaction
• Deliver Compelling Communication
• Execute Action Plan
• Learn Continuously

Shaw benefits include:

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Tuition reimbursement
• Employee assistance program
• Health savings account
• Paid Time Off
• Parental Leave
• 401K and Retirement Plans
• Product discounts for employees
• Adoption assistance
• Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more.

Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with more than $6 billion in annual sales and 18,000 associates worldwide.

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.