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A company providing content writing, training, and learning & development services in BPOs.
Job Title:
Sr Quality Analyst - 1 Korean
Job Description
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
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