Site Implementation Engineer

Role Type: W2 Contractor

Status: U.S. Citizen, Green Card Holder

Note: We are unable to partner on a corp-to-corp (C2C) basis

Term: 6 months, possible extension

Pay: $80/hour + travel expenses

Start Date: Immediate

Availability: Flexible working hours, including nights and weekends

Work Location: Remote

What You’ll Do

As a W2 hourly employee at Burwood, the Site Implementation Engineer will work alongside Field Service Technicians and coordinate with our Lead Field Services Technicians to provide on-site support for our clients, ensuring seamless implementation and configuration of network and server infrastructure. This role requires strong project leadership skills, technical expertise, and the ability to support on-site teams effectively.

In this role, the Site Implementation Engineer has the following responsibilities:

Project Leadership:

• Lead complex technical projects, coordinating with both on-site technicians and remote teams
• Organize and communicate project plans, updates, and issues effectively
• Function as central point of contact to communicate updates and progress to key stakeholders

Key Technical Skills:

• Manage virtualized server hosts; ESXi and Microsoft Windows Server expertise preferred
• Set up and configure virtualized Windows servers, remote desktop services, centralized DHCP, and AD management
• Troubleshoot systems access issues with technical debt from facility acquisitions
• Implement and manage Remote Desktop Hosts and Thin Client workstation architecture
• Support Windows Server/Desktop troubleshooting
• Adapt to specialized hardware and software like X-ray, Dental, and other clinical modalities, coordinating with hardware and software vendors as needed via phone and remote-control apps
• Basic familiarity with networking concepts such as VLANs, routers, switches, and access points; knowledge of Velocloud and Aruba Central is a plus
• Experience with Medical PIMS platforms is a plus

Documentation and Post-Implementation Testing:

• Inventory and prepare network equipment for cutovers
• Configure and test network components (routers, switches, APs)
• Reconfigure and test workstations, servers, and peripherals
• Perform functional and validation testing of all reconfigured devices

Support and Troubleshooting:

• Provide Tier 2/3 level help desk support during HyperCare (post cutover support)
• Perform technical troubleshooting and remote support using tools like Kaseya

General Requirements:

• Certification in relevant technologies (e.g., VMware, Cisco, Aruba) is preferred

Requirements

Who You Are

• You have proven experience in leading complex technical projects
• You have strong organizational and communication skills
• You have expertise in virtualized server host management
• You are proficient in configuring and managing network equipment
• You have skills in setting up and configuring virtualized servers and remote desktop services
• You have experience with system setup, data backup, and recovery processes
• You can quickly adapt to unique hardware challenges
• You are detail-oriented with excellent problem-solving skills
• You are comfortable interacting and presenting in front of customers
• You are able to build strong relationships and mentor colleagues
• You are able to manage your travel plans independently (hotel, airfare, rental car, etc.)
• You are willing to frequently work nights and weekends to facilitate site cutovers
• You are flexible to support short notice schedule changes and scheduling complexities

The Tech Stuff

Server Virtualization:

• Manage virtualized server hosts with ESXi and Hyper-V
• Deploy new virtualized servers via OVA/OVF templates, managed centralized DHCP, troubleshoot AD identity/access, and implement terminal Remote Desktop Services

Network Administration:

• Configure and manage routers, switches, access points, VLAN segmentation, and firewall rules
• Preferred expertise in Cradlepoint, Velocloud, and Aruba Central

System Setup and Support:

• Implement and manage Remote Desktop Hosts and Thin Client architecture
• Adapt to specialized hardware such as X-ray, Dental, and clinical modalities, coordinating with vendors. Identify solutions when documentation is not readily available

Additional information

The PERKS

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

• Health, dental, and, vision insurance
• 401(k) savings plan

Our Commitment to Diversity & Inclusion

We are not intent on being the largest company; but rather, the best. These are the words we live by. This means we welcome all the best talent - regardless of gender, race, ethnicity, sexual orientation, disability, religion, and age.

Being open to all cultural backgrounds, life experiences, thoughts and ideas not only strengthens company culture but also encourages different-in-kind thinking and promotes economic success.