IT Business Systems Analyst

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Statewide, NE

Hiring Rate:

$25.685

Job Posting:

JR2024-00009696 IT Business Systems Analyst (Open)

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

09-20-2024

Job Description:

The Department of Health and Human Services' Division of Operations is looking for an IT Business Systems Analyst to support N-FOCUS Production Support. Fulfillment of the job duties will play a vital role in helping DHHS fulfill its mission of "Helping People Live Better Lives."

You have the passion; we have the opportunities - let's make a difference for Nebraskans!

Why We Want You:
We seek your expertise, positive energy, and drive to succeed for this great state as we work to elevate the expectations Nebraskans have of their government.

What You'll Get from Us:
In return for your skilled work, DHHS offers a generous compensation and benefits package. Please reference the Benefits link at the end of the job description.

Why work for the Nebraska Department of Health and Human Services?

The work we do matters greatly—to us and to the citizens of the great state of Nebraska. We care for and are passionate about supporting them. If your goal is to build a career that makes a difference in communities across the state, consider joining the dedicated team at the Department of Health and Human Services.

Examples of Work

What you will do as an IT Business Systems Analyst on the N-FOCUS Production Support Team

• Provide over the phone training and information sharing on the use of the N-FOCUS application and the AccessNebraska/iServe Portal.
• Answer user N-FOCUS questions in a timely and thorough manner.
• Research appropriate responses to questions.
• Assist callers with implementing work arounds.
• Log and track N-FOCUS incidents.
• Coordinate with team members to document and track identified problems and known solutions.
• Assist customers with accessing and using AccessNebraska/iServe Portal.
• Collaborate with teammates to meet the needs of customers.
• Assist in the development of the on-line Help documentation for N-FOCUS.
• Rotate coverage of Production Support Email box.
• Rotate coverage for extended Production Support hours.

Requirements / Qualifications:

Minimum requirements: Post high school coursework, training, or experience in the analysis of business processes and system requirements, and the creation of business process applications.

Preferred requirements: Preference will be given to the candidate with current knowledge of the N-FOCUS application and knowledge of DHHS Child Family Services, Medicaid and/or Economic Assistance.

Other: This position is listed statewide, with the office location to be determined based on the availability and location of the selected candidate.

Knowledge / Skills / Abilities

• Knowledge of the NFOCUS application.

• Knowledge of DHHS Programs.

• Knowledge of AccessNebraska/iServe user interface.

• Excellent communication and problem-solving skills.

• Support culture where employees are self-motivated and enthusiastic to provide customer service to internal and external customers.

• Motivates others by demonstrating a positive self-disciplined work ethic; shares knowledge, and common practices and procedures with team and gives acknowledges other teammates contributions.

• Uses logic, methods, and resources to solve difficult problems with effective solutions.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: [https://statejobs.nebraska.gov/index.html#benefits>

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.

Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.