Junior Service Desk Engineer

Job Summary:

Junior Service Desk Engineer

Location: London

Contract Terms: 40 hours per week (full time)

Working Hours: Business Days. Able to fit with shift system between 0800-1600 & 1000-1800 Mon-Fri

THE TEAM

The IT Service Desk team helps to ensure that the computer users across the Live Nation Entertainment International region are able to work effectively and continuously by providing telephone, email and 1:1 IT support services in response to issues that these customers experience.

THE JOB

Live Nation is committed to being at the forefront of bringing entertainment to a global audience. As part of the Live Nation Entertainment family of businesses you will have the opportunity to be involved in all areas from local Office support through to onsite Festival and Venue work.

The EUS IT Engineer (1st Line) provides the initial contact point with IT for the customer. The role requires dealing efficiently with the receipt, management and resolution of IT incidents and service requests at the Service Desk or raised directly to you, relating to the IT Desktop and eWorkspace technology environment. Tickets must be correctly catalogued, triaged, escalated, or wor...