Founding Support Engineer

Join us in our mission to empower developers worldwide

Mintlify's platform reaches 15m+ developers every year and power the documentation of 2500+ companies including Anthropic, Pinecone, Zapier, to over 20% of the last YC batch.

About the role

Mintlify is looking for dedicated, experienced, and passionate individuals to help solve some of the most difficult problems faced by our customers. As a founding support engineer, you will be interacting directly with our customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow.

Your work will bring us toward industry-leading response times and service levels, while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building a innovative, disruptive, and high-scale product.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the p...