Application Support Engineer

Euronext is currently looking for a Application Support Engineer to manage the work within the Corporate Actions Team.

Euronext as a Market Infrastructure is responsible to manage critical infrastructures in several countries, especially in Europe, and this role is crucial to guarantee the stability of critical services and requires a strong coordination with business as well with the related technology teams.

--The role is to manage not just the ITIL competencies but as well be part of a 24x5 team that supports the Post Trade businesses.

It requires strong analysis, organization, communication and reporting skills, delivering to the business lines and IT stakeholders support in incident management and project activities.

As an Application Support Engineer, you will:

• Be part of an internal Team associated to CA4U service (Corporate Actions Platform for Euronext Securities CSDs);
• Contribute on the Production schedule for CA4U Application Support service (24/5 support -Business Hours onsite, on call outside Business Hours)
• Follow the best practices namely ITIL and ISO 20000;
• Triage of incident related to Corporate Action Platform (namely Megara Platform). Responsibilities are:
  • Manage and solve complicated incident which have been raised from 1st Level and require extensive system and application knowledge.
  • Maintain functionality of the software, monitoring hardware and software components that support Megara Platform
  • Support the Incident Manager in coordinating the decision on eventual emergency fix once assessed that software fix is needed to resolve the incident
  • Definition and setup of application alerts to be monitored by 1st level
  • Technical configuration of Megara as listed in the relevant Configuration Matrix
  • Manage communication with software vendor (Vermeg) and incident escalation for them as 3rd Level if solutions are still not available
  • Being involved in all the planned Megara platform software deployment tasks in order to:
    • assesses eventual need of new technical configuration to be tested
    • impact on already existing software CI and update them, if the case, within the CMDB
• Responsible for changes in Megara due to software CRs.
• Contributor for Megara Operations monitoring.
• Contributor on Problem Management process if the problems are related to the application
• Plays a significant role implementing improvements on Megara platform;
• Identifies trends and assess opportunities to improve processes and application;
• Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values;
• Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving stakeholders and escalate to appropriate level when required;
• Establishes and maintains credible, professional relationships with clients, internal business lines, etc.;
• Solicits and responds to feedback while gaining commitment and support;

Knowledge, Skills and Experience Required

• Experience in Megara Platform functional, technical and configuration support is desired, but not mandatory;
• Strong background in areas related with troubleshooting;
• Knowledge of Central Securities Depositary Environment and on Corporate Actions processes is a plus;
• Hungry: passionate about the job, motivated by challenges, willing to transform, hands-on, focused on delivery;
• Strong sense of service, transparent in case of difficulties;
• Logical and demonstrating critical thinking and willingness for improvements;
• Active listener and with a very structured/coherent and organized speech, being capable of communicating complex technical topics to a wide variety of audiences;
• Ability to create and execute project plans to achieve objectives;
• Strong interpersonal skills, empathy, ability to understand the business needs, embrace Euronext culture;
• Excellent written and spoken communication skills;
• Ability to interact with senior management elements and influence decision makers;
• Availability to travel;
• Fluent in English. French and other European languages, including Portuguese, is a plus.
• Knowledge of Openshift Platform and microservices applications is a plus

Euronext Values

Unity

• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.