Manager, Software Engineering (Machine Learning/LLM)

Job Title: Manager, Software Engineering
Location: United States - Remote

THE OPPORTUNITY:

Although we’re proud of our history, we’re just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

At SalesLoft, our Engineering Manager is pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Engineering team. You will partner with other Engineering Managers in the company to lead and drive continuous process improvements and innovation as well as establish trust across the org with Product Managers, Support, Technical Operations, and peer engineering teams.

As an Engineering Manager, you will help engineers to develop their career plans and assign project work tailored to their skill set. In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to manage and define processes and metrics for a team that supports impactful and revolutionary software that is changing the way sellers sell. You will have an opportunity to make a difference.

WE'RE LOOKING FOR:

We are seeking a visionary and technically adept manager to work with our team of Machine Learning (ML) engineers, with a strong emphasis on expertise in Large Language Models (LLMs). This role is crucial for driving the adoption and integration of LLM capabilities within our ML practices, ensuring these technologies are scalable, robust, and aligned with the company’s strategic objectives.

Your leadership will be key in helping the team to develop and implement best practices for LLMs, as well as creating the infrastructure and reusable components that will empower the entire organization. You will mentor a talented team of ML engineers, helping them navigate complex projects and pushing them to continuously elevate their technical skills. Collaboration and clear communication with cross-functional teams will be essential to ensure that our ML and LLM initiatives deliver significant impact and advance our company’s goals.

If you’re looking for an opportunity to lead a cutting-edge team at the forefront of AI, drive innovation across the organization, and play a pivotal role in the future of our ML capabilities… If you're passionate about developing and leading top-tier engineers in the field of machine learning and LLMs, then becoming our next Manager of ML Engineering is the ideal career move for you!

THE TEAM:

Our SalesLoft’s Engineering team is comprised of seasoned and up-and-coming Full-Stack engineers who are all aligned on one vision and mission:

• Vision: Every seller is loved by the buyers they serve (#saleslove)
• Mission: Equip companies to maximize revenue by creating a fantastic buying experience

The Engineering team consists of people passionate about solving the customer’s problems and who is unflappable in the face of technical challenges. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

THE SKILL SET:

• 2+ years of people management experience or demonstrated ability to quickly learn and adapt to leadership roles, ideally with experience in leading ML engineering teams.
• Experience interviewing, onboarding, and leveling up software developers and technical positions, and ensuring that multiple teams of engineers have everything they need to excel in their work
• A proven servant leader with a track record of creating high-functioning teams
• 10+ years of previous experience in the software development field - either as a software engineer or another technical leadership role
• Strong expertise in Machine Learning with a focus on Large Language Models (LLMs), along with experience using ML frameworks and libraries like Spark, PyTorch, or TensorFlow.
• Experience establishing strategic relationships quickly
• Ability to communicate across contexts and cultures throughout multiple departments
• Adept at understanding the root cause of customer requests and pinpointing the correct way to solve the problem
• Highly collaborative mentality

WITHIN ONE MONTH, YOU'LL:

• Attend SalesLoft's New Hire Orientation, where you will learn our SalesLoft story and understand what makes our "Lofters" unique
• Attend an Engineering Department orientation
• Begin 1:1's with your manager, understand your 30-60-90 plan
• Begin 1:1's with your team members and understand their career goals
• Meet key players in departments that work directly with the engineering team
• Gain a deep understanding of the existing ML and LLM systems, processes, and infrastructure.
• Identify immediate areas for improvement and begin formulating strategies to address them.
• Set Personal Learning Goals
• Start conducting weekly team meetings

WITHIN THREE MONTHS, YOU'LL:

• Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
• Identify metrics to measure the engineering team against and report on them weekly
• Be able to help your direct reports start to achieve their career plans, providing input and guidance on capstone projects
• Operate independently on hiring to staff the Engineering team and facilitate fair and equitable candidate reviews - offline coding exercises, interview questions
• Build strong relationships with cross-functional teams to ensure alignment on company goals.
• Lead initiatives to refine and improve the efficiency of the team.

WITHIN SIX MONTHS, YOU'LL:

• Fully integrate into the company’s engineering leadership, contributing to strategic planning and decision-making processes.
• Ensure that ML/LLM projects are delivering measurable impact and are aligned with the company’s strategic goals.
• Revamp engineering onboarding to make it more valuable
• Provide and actively manage the backlog of projects and feature work, ensuring progress by offering technical guidance, removing roadblocks, and facilitating cross-team collaboration to keep initiatives on track and moving forward.

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values.

We put our customers first, prioritize our team over ourselves, focus on results, have a bias toward taking action, and choose to see the glass as half full. These values have been at the heart of our growth in becoming the #1 leader in sales engagement software, and we're still just getting started.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category.

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

Check us out on Glassdoor and see what people LOVE about working for Salesloft!

IS THIS ROLE NOT AN EXACT FIT? Keep an eye on our Careers Page for other positions!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-traction organization
• You will hear "Yes, let's do that!" and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of various cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• You will grow more here than you would anywhere else, that is a promise

Salesloft is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.