Mid-level
🇹🇼 Taiwan
Technology
- Proactively monitor and verify the integrity and availability of all network, application and services.
- Prompt identification, impact analysis and corrective actions associated with network, application and services.
- Provide Single Point of Contact duties for high-risk & service impacting events.
- Interface with L3 Engineering, Technical Support, Customer Support, and Partner Carriers to resolve trouble reports.
- Trouble ticket management (create, resolve, escalate and manage through to resolution), initiate fault remediation bridges and create and distribute. network status updates as needed to resolve both basic and complex network faults.
- Escalate unresolved issues to tier III and management in a timely manner.
- Ensure internal NOC documentation is accurate and up to date.
- Participates effectively as a team member through communications, cooperation, information sharing, and problem solving.
- Must be able to work a designated shift and have the flexibility to work after-hours as needed. There is some weekend work associated with this shift.
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🇹🇼 Taiwan
Technology
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