Technical Support Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Technical Support Engineer

Location: Southampton, UK.

So, what’s the role all about?

Provide subject matter expert support to regional support teams and Public Safety customers worldwide, who use our state-of-the-art solutions for recording, playback and analysis in mission-critical environments. Assist product teams to successfully introduce new products/versions. Champion supportability and preventative action on behalf of our customers, and ongoing development of regional support team knowledge and capability.

Scope & Responsibilities

Provide in-depth and thorough technical support on a wide range of Public Safety solutions. Work effectively with staff in all areas of the business to provide timely and long-term resolutions, escalating when appropriate to management and/or R&D. Take into account technical and commercial relationships with end users, partners and service ...