Professional Services Operations Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.

NICE Actimize is currently seeking a dynamic Professional Services Operations Analyst with good imagination to support our global Professional Services organization. The person is expected to be strong on timesheet system such as ChangePoint PSA and Microsoft Excel. Familiarity with any LMS is highly preferred. Preferred to have Power BI skills.

Responsibilities

• Conceive, design and provide consistent high quality monthly KPI reports at various levels of management including project P&L, utilization, billable vs. non-billable hours.
• Act as administrator for PS time tracking and project management system (ChangePoint PSA) including ownership of data integrity.
• Conceive, design and provide ad hoc reports and support for PS organization to VP of Finance, Global and Regional VPs of PS and PS senior management upon request.
• Provide business analysis - forecast, measure, track and report PS pipeline opportunities.
• Provide re-assessment of key internal procedures related to professional services activities to improve efficiency and effectiveness.
• Provide new user set up as well as system training on ChangePoint PSA to new PS employees.
• Excel expertise required in order to develop/maintain various dashboards and reports as well as to perform analysis of data from multiple sources when required for various levels of management personnel. Examples include monthly KPI reports including project P&L, utilization, billable vs. non-billable hours and any ad-hoc requests
• Design and/or improvise on existing learning solutions through training life cycle – needs analysis, mapping, design, development and delivery. Make design suggestions , improvisations to current LMS.
• Work in a fast-paced environment while completing training projects according to project timelines.
• Foster teamwork within a global group, to achieve project and group goals.

Qualifications

• Bachelor Degree in Information Technology or related field
• Very well-versed with ChangePoint PSA
• Ability to “connect the dots” across multiple systems , and be able to draw a single source of truth.
• Strong Excel skills required.
• Familiarity/ Experience with any Learning Management System (LMS)
• Demonstrated comfort working in a cross-functional, matrix-oriented, multinational environment. International work experience preferred.
• Excellent communication (written/presentation) and interpersonal skills with ability to influence global team members.
• Process oriented, proactive and customer-focused.
• Flexible and able to quickly act under pressure.
• Good understanding of a complex and global business environment
• Excellent analytical, organizational and communication skills
• Self-motivated and fast learner with a strong sense of ownership and drive
• High caliber team player, self-starter and ability to work independently.
• Very high level of verbal and written English
• Takes a “Can-Do” approach and attitude.

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 5045
Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.