Junior Support Engineer

This role offers a unique blend of basic front-end development skills and technical support responsibilities.

As an integral member of our technical support team, you will mainly:

1. Provide real-time platform support online
2. Write HTML and CSS
3. Provide on demand support onsite across VisMin, mainly in Cebu

Key Responsibilities:

• Respond to clients of Dashlabs.ai via chat and/or email
• Manage data using the Dashlabs.ai Core Platform
• Provide first level troubleshooting
• Escalate advanced concerns to the larger technical team, and work with them to resolve the issues head-on

Additional responsibilities:

• Perform NoSQL database operations
• MongoDB CRUD Operations
• JavaScript Debugging
• Real-Time QA in Production Environments
• Project Management esp for Agile Micro Projects
• Demonstrate effective communication skills while interacting with clients and technical team members.
• Quickly identify problems and proactively provide solutions to address issues.
• Uphold strong integrity while managing and handling sensitive user data.

Requirements

• Eats and breathes HTML and CSS for breakfast, lunch, and dinner
• Sharp eye to details
• Personable and has excellent soft skills
• Quick thinker and problem solver
• Solid integrity and data management skills

Additional information

Remote-first job. :)

Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate's experience, qualifications, and applicable skillsets.