Content Developer

About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We're looking for a Content Developer to join our small, ambitious, and friendly Content Development team.

As a Content Developer at Dotdigital, you'll be responsible for creating and updating content that enables our customers to get things done quickly and efficiently. Focused primarily on our Help Centre, you'll develop a range of content that ensures our customers never have problems using our products – and if they do, they'll know how to fix it.

With a love of writing, communication, and technology, you'll thrive off turning the complex into captivating, satisfying, and most importantly, understandable content.

About You

As a Content Developer, you'll be:

1. A gifted technical writer.

2. Experienced in creating videos and images to explain complex processes.

3. Able to collaborate with product experts to produce straightforward and accurate content that describes our products and how to use them.

4. Competent writing to a style guide in a particular tone of voice.

5. Ravenous to seek out and improve old and inaccurate content.

6. Curious about product localization and how to improve it.

7. Interested in enhancing the user experience with technical writing, how-to videos, UX copywriting, and whatever creative ideas we might have.

And, you’ll have:

1. 2+ years experience in a technical writing or content development role.
2. Fantastic content planning and organization skills.
3. A love of technology.

Why Us

Don’t just take our word for it - hear what your future colleagues have to say about working in our team:

“I've worked across a number of roles at Dotdigital and the whole organisation is full of smart, approachable people who care about helping everyone to succeed. The Content Development team is a great place to exercise my creativity, build relationships, and be a demonstrable part of something great. We have autonomy to make changes for the better, there's a great variety in what we do, and I can honestly say I enjoy coming to work every day”.

Laura, Senior Content Developer

Interview Process

• 15min Screening Call with Team Talent
• Portfolio review: Request a content development portfolio/past work (must include written content).
• Interview 1: with two members of the Product Content Team.
• Test: Written test.
• Interview 2 (Final): with Head of Design and UX and the Lead Content Developer.

Some of Our Global Benefits

• Parental leave
• Medical benefits
• Paid sick leave
• Dotdigital day
• Share reward
• Wellbeing reward
• Wellbeing Days
• Loyalty reward

DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.

Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.