Junior Backend Developer

Push Gaming is a dynamic and innovative game development studio specialising in creating top-quality, mobile-optimised online casino games. With a passion for gaming and a commitment to pushing boundaries, we are dedicated to delivering exceptional experiences to players worldwide.

We are looking to hire a number of excellent Junior Developers to form a new functional team that will prioritise, diagnose and respond to issues/tickets raised by Level 1 Tech Support. This would be an ideal role for a recent graduate who is looking for a role in a games development company.

Location: Hybrid/remote but you must be based in either the UK or Poland.

Salary: Negotiable, depending on experience.

What you’ll be doing:

• Prioritise, investigate, diagnose & respond to issues escalated by level 1 support staff
• Respond to tickets within SLA guidelines
• Record, track, and document the help desk request problem-solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Create & maintain documentation where necessary to reduce the number of tickets escalated by level 1 support staff
• Where necessary, escalate issues to the relevant tech teams for resolution
• Work with experts across our platform engineering teams within Push Gaming to build knowledge & solve problems
• Work with experts across our game development teams within Push Gaming to build knowledge & solve problems

What you’ll bring to the role:

We have roles available in both our Game Server team, and our Platform Engineering team. _When you apply for the position, we will ask you which your preference would be._The specific skills/experience we’re looking for if you join our Game Server team:

• Good understanding of Java
• Experience with DevOps practices and tools (AWS, Docker, K8s, RDBMS)
• Strong Math & Physics
• Previous backend experience would be ideal

The specific skills/experience we’re looking for if you join our Platform Engineering team:

• Some experience with Java languages
• Experience with Object Oriented Programming
• Relational Database experience (Postgres / SQL Server)

In addition to the above, we think you should have the following:

• A recent degree in an IT, Computing, Game Development (or similar) field.

• Ability to investigate & diagnose complex issues

• Problem-solving and root-cause identification skills

• Familiarity with project management approaches, tools and phases of the project lifecycle

• Knowledge of the online gambling industry would be highly beneficial

• Previous experience with Zendesk or similar ticketing systems

• Customer service mentality

• Strong organisational and time management skills

• Excellent verbal and written communication skills

• High attention to detai

• Excellent problem-solving and analytical skills with good teamwork capabilities

Why join us?

It’s a really exciting time to join Push Gaming. We’re expanding our teams to deliver some stellar work.

We are passionate about creating premium quality games and will never compromise on this. The approach we take in building and strengthening our team is no different. We set out to attract and retain high performers and are committed to seeking like-minded individuals who share our vision for excellence and quality.

In turn, we offer all the tools and support to allow individuals to grow and thrive, while achieving both personal and company goals in an environment that’s built around trust, collaboration, transparency and accountability.