Tech Support Engineer

Do you love collaborating with teams to solve complex problems?

Do you enjoy leading a team that provides a high-quality service for our customers?

Join our Team

Baker Hughes is the first and only comprehensive provider of digital oilfield products, services and solutions. Drawing inspiration from its rich heritage as an inventor company, Baker Hughes harnesses the passion and expertise of its people to improve productivity throughout the entire oil and gas value chain.

Partner with the best

As a Tech Support Engineer, you will be responsible for:

• Working with the assigned Service Delivery Coordinator/Salesman to understand the client’s well construction or production objectives as well as the commercial terms for Baker Hughes (i.e. outcome-based contract, line item contract, etc.)
• Performing offset well/similar job analysis to understand application hazards and incident potential
• Designing a job program, including risk mitigation plans and contingency plans, that can meet the clients objective and maximize revenue potential and future job assignments for Baker Hughes
• Providing on-demand support in accordance with product portfolio or on-call schedule for job execution
• Working on Field Incidents related to products/services

Fuel your passion

To be successful in this role you will have:

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
• 3+ years of experience in Technical Support.
• Knowledge in downhole completions design and equipment for offshore environments, both operational and technical.
• Thorough understanding of P/L and technical job planning requirements
• Ability to be on call outside of normal business hours
• Ability to travel (typically travel to rig sites, customer facilities, meetings, etc.)

Desired Characteristics

• Knowledge and Experience with Completions Packers, Safety Systems, and/ or Intelligent Production Systems is preferred
• SolidWorks experience is a plus.
• Comfortable presenting in front of an audience of experienced peers.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Education Assistance
• Generous Parental Leave
• Mental Health resources, Virtual Therapy Programs
• Dependent and Partners Care
• Pet Insurance

Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.