Professional Services Engineer

Who You’ll Work With

The professional services role within Arista takes client engagements from initial design through implementation and migration and continues to provide operational support. This ensures a seamless transition for customers from initial exposure to full operational capability

What You’ll Do

• Lead the design, deployment, and configuration of Arista's networking solutions, including switches, routers, and software-defined networking (SDN) components.
• Work with clients to understand their network architecture and customize solutions to meet specific requirements.
• Ensure seamless integration of Arista solutions with existing customer infrastructure.
• Diagnose and resolve complex network issues in a timely manner, working closely with Arista's support and engineering teams as needed.
• Perform network audits and health checks, providing recommendations for optimization and performance improvements.
• Stay up-to-date with the latest networking technologies, trends, and Arista product developments.
• Develop deep expertise in Arista's product portfolio and related technologies, such as cloud networking, network automation, and Data Center and Service Provider solutions.
• Contribute to the development of best practices, technical documentation, and tools to enhance the delivery of professional services.
• Act as a customer advocate within Arista, providing feedback to product management and engineering teams on customer needs and product enhancements.
• Build and maintain strong relationships with key customer stakeholders, ensuring high levels of customer satisfaction.
• Participate in post-project reviews to gather customer feedback and identify opportunities for improvement.
• Ensure all projects comply with relevant industry standards, security protocols, and customer-specific requirements.
• Maintain detailed documentation of network designs, configurations, and project deliverables for future reference.
• Manage project timelines, deliverables and align with PM to ensure successful completion of professional services engagements.
• Serve as a technical point of contact for customers, providing guidance and support throughout the project lifecycle.
• Conduct technical workshops, training sessions, and knowledge transfer with customer teams.
• Support pre-sales activities by providing technical expertise during customer engagements and proof-of-concept (POC) trials.

Technical Capabilities

• Expertise in designing and deploying industry-leading networking solutions, particularly in Spine-Leaf architecture (L2LS/L3LS).
• In-depth knowledge and hands-on experience with networking protocols and concepts, including MLAG, VXLAN, EVPN, BGP, OSPF, ISIS, L2 technologies, and multicast.
• Comprehensive understanding of DC, SP, or Enterprise-level network architecture, including OSPF, BGP, L2 technologies, multicast, MPLS, and SP core networks.
• Proficiency in L2 technologies such as STP, PVST, MSTP, RSTP, and EtherChannel, with the ability to configure and troubleshoot these protocols.
• Experience in provisioning new services on the network, performing upgrades (e.g., OS patches, vulnerability management), and maintaining network performance.
• Basic knowledge of Linux, Python/Bash scripting, and VMware, with the ability to automate network tasks and manage virtual environments.

Requirements

• Industry experience focused on IP networks. Engineer (5-12 Years)
• Engineering Degree (B.Tech, BE), Telecom/Electronics (or similar)
• Arista EOS and Cloud Vision experience will be an added advantage.
• CCIE and/or JNCIE certifications/ equivalents
• Excellent written and verbal skills.

Additional information

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.