AD Network Engineer/Architect

Position Summary

As a member of the professional staff, contributes general knowledge and skill in a discipline area (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) to support team and/or department objectives. Generally, works under limited supervision, but within established guidelines, producing and analyzing more complex business information to assist in the decision-making process.

Job Summary

Analyzes, designs, and develops technical solutions (interfaces, performance tuning, utilities or diagnostics) to technical and business problems. Provides level 2 and 3 technical support. Provides training to level 1 technicians. Develops solutions for internal and PMO sponsored projects. Performs capacity planning to predict usage trends for upcoming hardware/software needs. Makes recommendations to management for systems and supporting infrastructure purchases. Participates in assigned projects. Manage a team of Senior Systems Engineers. Coordinates and evaluates data circuit orders and reviews monthly billing for discrepancies.

Expected Contributions

• Manage a team of Network Architects with day-to-day and long-term tasks.
• Juniper experience strongly preferred.
• Set priorities and goals for the team and individuals.
• Provide constructive feedback to team members.
• Provides Level II and Level III technical support and administration for network-based operating systems such as Cisco IOS, Juniper Junos, F5 load balancer, and Infoblox NIOS (8+ years of experience).
• Provides Level II and Level III technical support and administration for Routing and Switching (8+ years of experience).
• Provides Level II and Level III technical support and administration for network load balancing (8+ years of experience).
• Provides Level II and Level III technical support and administration for DNS and DHCP (8+ years of experience).
• Develop, define and create best practices processes for Network infrastructure, Data Circuit technologies and Wan design.
• Participate in a regular on-call rotation to provide 24/7 support.
• Works with all IT teams to develop solutions and provide knowledge domain expertise.
• Designs and administers security practices to meet various regulatory and policy requirements.
• Acts as subject matter expert for all Network.
• Acts as subject matter expert for all Load balancer related activities.
• Acts as subject matter expert for all DNS and DHCP related activities.
• Acts as subject matter expert for all Wireless, Circuit, and Wan designs.
• Resolve customer incidents and problems rapidly.
• Lead advanced troubleshooting efforts.
• Coordinate & participate service/support needs with vendors, technical support, application support, infrastructure support.
• Follow best practices for supported technology.
• Test and deploy security patches to identity systems to help maintain PCI, SOX and other regulatory compliance requirements.
• Develop documentation and train Level I technicians.
• Works within MVW change and release policies when implementing changes.
• Maintains, analyzes and troubleshoots the various and compute infrastructure to ensure all services optimally structured to provide defined service levels for:

- Uptime

- Stability

- Performance

- Quality

• Performs capacity planning and makes recommendations to ensure these optimum levels are achieved and sustained, and consistently improved.
• Troubleshoots advanced problems within all areas of IT.
• Participates on projects requiring Networking solutions.
• Develop automation scripts and custom scripts for support, monitoring and metrics gathering.
• Assess risks and recommended enhancements or alternatives.
• Open, track and report on data circuit outages.
• Develop relationships with circuit providers for escalation paths.
• Asist with circuit orders and monthly billing reviews.
• Other duties as assigned.

Candidate Profile

Education

• BA/B S technology or related degree or equivalent technical certification and experience

Related Work Experience

• 8+ years’ work experience in a similar network engineering position
• 8+ years’ work experience in technical troubleshooting
• Prior management of a technical team
• Cisco and/or Juniper certifications preferred

Skills and Attributes

• Technical Infrastructure
• Technical Specialization Technical Integration Customer Service Orientation
• Global Orientation
• Project Management
• Analytical Ability
• Problem Definition and Resolution
• Creativity
• Communications (Listening, Persuasiveness, Oral, Written) Leadership (Impact, Involvement, Change Management)
• People (Team Orientation, Judgment, Interpersonal Relations, Results/Goal Orientation, Resiliency/Adaptability)

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.