IT Support Engineer

Lambda's GPU cloud is used by deep learning engineers at Stanford, Berkeley, and Carnegie Mellon. Lambda's on-prem systems power research and engineering at Intel, Microsoft, Kaiser Permanente, major universities, and the Department of Defense.

If you'd like to build the world's best deep learning cloud, join us.

*Note: This position requires presence in our San Jose office location 4 days per week; Lambda’s designated work from home day is currently Tuesday.

What You'll Do

As an IT Support Engineer, you will play a critical role in ensuring the smooth operation of our IT infrastructure and systems. You will provide hands-on support to our employees, troubleshooting a wide range of hardware, software, and network issues. Your expertise will be crucial in maintaining our IT assets, implementing new technologies, and contributing to projects that enhance our infrastructure.

You

• Have 4+ years of experience with critical IT systems and services supporting user productivity, SaaS services, inventory management, and customer service.
• Have experience across multiple client operating system platforms
• Have experience in basic networking configuration and troubleshooting
• You are someone who pays attention to detail and has the ability to produce high quality documentation
• You are action-oriented and have a strong willingness to learn
• Are an excellent communicator and thrives in an engineering centric environment

Nice to Have

• Specific experience with Google, AWS, Azure, or similar cloud platform and service infrastructure
• MDM configuration and management experience (JAMF, Intune)
• SaaS IDP administration experience (SAML, OAuth, OIDC, Okta preferred)
• Experience working with regulatory and compliance overlays
• Experience with day to day use of Atlassian software products

Salary Range Information

Based on market data and other factors, the salary range for this position is $102,000-$146,000. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.

About Lambda

• We offer generous cash & equity compensation
• Investors include Gradient Ventures, Google’s AI-focused venture fund
• We are experiencing extremely high demand for our systems, with quarter over quarter, year over year profitability
• Our research papers have been accepted into top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG
• We have a wildly talented team of 300, and growing fast
• Health, dental, and vision coverage for you and your dependents
• Commuter/Work from home stipends for select roles
• 401k Plan with 2% company match
• Flexible Paid Time Off Plan that we all actually use

A Final Note:

You do not need to match all of the listed expectations to apply for this position. We are committed to building a team with a variety of backgrounds, experiences, and skills.

Equal Opportunity Employer

Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.