NICE is currently seeking a technical, hands-on, customer-focused Cloud AppOps to join our growing Cloud team.
The Cloud Cloud AppOps has the following duties:
- Perform operational duties including application server health, service recycling.
- Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
- Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
- Maintain operational documentation, e.g., incident tracking and run books.
- Produce metric reports including daily production status.
- Review Client support tickets and requests under service SLAs.
- Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
- Provide on-call off hour support and work during non-prime shift hours.
Requirements
- 2+ yearsโ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment.
- Experience with AWS is good to have. Strong knowledge is required.
- Experience with Unix, Linux, Windows, Tomcat, SSH and basic scripting skills.
- Experience with SQL Server, Oracle and MySQL.
- Knowledge of ETL is a plus.
- Experience with and understanding of complex process and data flow.
- Ability to effectively and proactively communicate (both written and verbal) to various Internal stakeholders / groups and customers daily.
- Experience with application debugging, performance, scalability
- Familiarity with standard application security compliance best practices
- Knowledge of fault detection and resolution processes
- Experience in working independently and with other team members.
- Ability to multi-task as required and provide rapid support in production.
- Must be able to provide on-call off-hour support and work during non-prime shift hours
Additional information
This position requires agreeing to work under a hybrid model in Bogota, Colombia. Apply now and join a Great Place to Work Company working for the most importante Customer Experience Software compamy worldwide with Fortune 500 clients!
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Sutherland
A company providing customer service and support to clients in various industries.
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