Accounting Software Support Specialist

Accounting Software Support Specialist

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Job Description

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CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

CoStar Real Estate Manager

CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar Real Estate Manager to make smarter decisions and to enable their team to work together more effectively.

Learn more about CoStar Real Estate Manager.

Role Description:

Are you a tech-savvy problem-solver with a knack for accounting? We’re looking for an Accounting Software Support Specialist to join our team. You’ll be the go-to expert for resolving complex issues, ensuring our clients make the most of our cutting-edge software. If you thrive in a fast-paced environment and enjoy working at the intersection of technology, accounting and finance, this role is for you!

Your Primary Responsibilities:

• Solve Complex Problems: Navigate complex technical accounting and finance-related issues while providing expert support for our SaaS solutions, particularly in lease accounting functionalities.
• Communicate Clearly: Disseminate complex technical and accounting concepts into easy-to-understand guidance for clients and team members.
• Manage Cases: Handle support cases with precision—prioritize, troubleshoot, and escalate issues as needed to ensure timely, thoughtful, and complete resolution.
• Document and Improve: Maintain thorough documentation and contribute to our knowledge base and self-service solutions to drive continuous improvement in our support process.
• Innovate: Serve on the Lease Accounting Center of Excellence, participating in initiatives such as targeted customer outreach, and webinars or other training activities.
• Guide Clients: Offer advice on applying accounting principles and lease standards (e.g., ASC 842, IFRS 16) within our software.

Basic Qualifications:

• Bachelor’s degree required from an accredited, not-for-profit University or College
• 3+ years of experience utilizing Financial or ERP business applications
• Strong analytical and problem-solving skills, with a proven ability to troubleshoot and resolve complex issues effectively.
• Demonstrated ability to work collaboratively within a team and with other departments to achieve common goals.
• Excellent written and verbal communication skills, with the ability to explain complex technical concepts to non-technical users.
• A track record of commitment to prior employers.
• Evidence of strong academic performance in college.

Preferred Qualifications:

• Bachelor’s degree in Accounting, Finance, Management Information Systems, or a related field from an accredited, not-for-profit University or College
• Proficiency in diagnosing and resolving technical issues related to software applications. Experience with case management and ticketing systems.
• Proven experience in providing technical support for SaaS solutions, with a strong understanding of lease accounting and accounting software.
• Month-end and year-end close process experience, including analyzing and reconciling journal entries and producing financial statements.
• Ability to anticipate potential issues and develop strategies to prevent them. Experience in creating and implementing SOPs is a plus.
• Big 4 experience with maintaining both internal and external relationships.

What’s in it for you?

When you join CoStar Group, you’ll experience a collaborative and innovative culture working alongside the best and brightest to empower our people and customers to succeed.

We offer you generous compensation and performance-based incentives. CoStar Group also invests in your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing