Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a field support engineer, you will be asked to travel throughout North America to build customer relations and apply your technical expertise to on-site projects as you oversee field service deliverables, establish operational quality and assure customer satisfaction. You will provide customer support by performing on-site installation services and oversee any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will check out and approve operational quality of system equipment, instruct customers in the operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. You can expect day and overnight trips. You will report to the Manager, Engineering Services.

Your Responsibilities:

• Provide customer support through the performance of the installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of Rockwell equipment and systems.
• Program PLCs and HMIs systems for new or modified equipment utilizing RSLogix 5, 500, 5000, FactoryTalk Studio software, Studio5000, ControlLogix and CompactLogix. Program and commission AC and DC drive on web handling systems.
• Maintain automation and equipment including working with voltages up to 600VAC and 800 VDC.
• Troubleshoot problems, identify, and implement new or amended system functionality, identify operational process gaps, and take corrective actions.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).
• Communicate with Rockwell Automation and customer management regarding project details.

The Essentials - You Will Have:

• Bachelor's degree in Electronics, Electrical Engineering, Computer Science or related field
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The ability to travel 75% of the time.
• A valid drivers license.

The Preferred - You Might Also Have:

• Bachelor's Degree in Manufacturing, Industrial Automation, Engineering, or Technology-related field
• Typically requires minimum 8+ years of related experience in industrial automation in Pharmaceutical, Food & Beverage, Metals, Water/Wastewater or others
• PLC programming experience, using RSLogix 5, 500, 5000, and FactoryTalk Studio software
• Studio5000, ControlLogix, CompactLogix
• PowerFlex products and applications
• Ethernet/IP, Stratix Switches
• Servo/Motion control
• Low Voltage PowerFlex Drives or Medium Voltage Drives
• Multiple networks, including EtherNet, ControlNet, and DeviceNet

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

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• This position is part of a job family. Experience will be the determining factor for position level and compensation.

Rockwell Automation is an Equal Opportunity Employer, including disability and veterans. If you are someone with a disability and you need assistance or reasonable accommodation during the application process, please contact our services team at +1 (844) 404 7427

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.