Join our team as a Tier-1 Player Support Representative. You will be part of a team providing chat and email support for gamers by maintaining positive, empathetic, and professional attitude towards players and delivering high level of experience.
In this part-time role, you'll have the flexibility to choose shifts or time based on your availability.
Responsibilities:
- Promptly respond and help players with their questions, queries, and problems either via email and/or chat.
- Resolve player complaints and problems by quickly identifying the issue, troubleshoot effectively, provide accurate information, and follow up to ensure correct resolution.
- Explain and guide customers through product features and functionalities.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem.
- Maintain an average handle time of 8 minutes on email and 12 minutes on chat.
- Handle up to three concurrent chats while working on chat channel.
- To deliver customer satisfaction level of 70% or above.
- Participate in daily pre-shift huddles/meetings to remain up to date with any changes in policies and process.
Requirements
Minimum Technical Requirements for this job include:
- Windows/Apple laptop or desktop
- Latest processor and operating system
- Minimum of 4 GB RAM
- Microphone and audio enabled
- Available free USB port
- Internet speed: 20 mbps or higher
Ideal candidates must have the following:
- Strong written & verbal communication skills.
- Full proficiency in English languages.
- Logical, analytical, and reasoning skills.
- Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
- The willingness to adapt to our working style and method.
- Good computer skills and fair networking knowledge.
- A positive, empathetic, and professional attitude towards players at all times.
Β
PTW
Join our dynamic team at PTW, a pioneering gaming services company with over 25 years of experience
40 Studios | 30 Years Experience | 04 Continents | 40 Languages
Updated Β
Other jobs at PTW
Β
Β
Β
Β
Β
Β
Β
Β
Why OmniJobs?
- Rare & hidden jobs
- New jobs every day
- No expired job posts
- All jobs in English
Receive emails about similar jobs
Get alerts to your inbox about new open jobs that are similar to this one.
No spam. No ads. Unsubscribe anytime.
Similar jobs
Β
Β
Β
Β
Β
Β
Β
Β